Customer Resource Manager

Pennsylvania, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Customer Service, AftersalesIndustries

Requirements

Candidates must possess a Bachelor's degree or equivalent experience, with 3-5 years in automotive sales, marketing, or a related field. Strong interpersonal, planning, time management, organizational, and computer skills are essential, along with a valid driver's license and the ability to travel up to 25%. The candidate must legally operate a motor vehicle and reside within 50 miles of Philadelphia, PA, or be willing to relocate.

Responsibilities

The Customer Resource Manager will develop and innovate solutions for a world-class customer experience, taking full ownership of customer issues from contact to resolution. They will utilize communication and problem-solving skills to optimize workflow, analyze data to support process improvements for dealers, and manage interactions with the Customer Assistance Center and field partners. Responsibilities include coordinating empowerment and goodwill initiatives, leading training, attending dealer and field team meetings, and acting as a Regional Liaison with outside agencies, including attending hearings or depositions.

Skills

Customer Relationship Management

Issue Resolution

Communication

Problem-Solving

Process Improvement

Customer Advocacy

Conflict Resolution

Negotiation

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees

Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

401(k) Retirement Plan

Tuition Reimbursement

Student Loan Assistance

Flexible Work Hours

Discount on GM vehicles

Risks

Shutting down Cruise Robotaxi may affect investor confidence in GM's AV strategy.

Chevrolet Equinox EV recall could harm GM's safety reputation.

Leadership transition in design may disrupt continuity and brand identity.

Differentiation

GM's Dynamic Fuel Management system enhances fuel efficiency in traditional vehicles.

GM leads in board diversity with 55% women directors.

GM's pivot to personal autonomous vehicles aligns with consumer trends.

Upsides

Partnership with Nvidia boosts GM's autonomous vehicle technology capabilities.

Collaboration with ChargePoint expands EV charging infrastructure, enhancing consumer appeal.

Bryan Nesbitt's appointment as design head may bring innovation to GM's vehicle design.

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