Customer Relations Manager at Impulse

San Francisco, California, United States

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$100,000 – $150,000Compensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Clean Technology, Consumer Electronics, SustainabilityIndustries

Requirements

Excellent verbal and written communication skills and attention to detail
Comfort talking to a wide range of customers from cooks and caterers to technology executives
Ability to lift 80 lbs
Desire to hustle and solve problems
Willingness to go the extra mile, including occasional trips to solve customer problems in the homes of Bay Area customers

Responsibilities

Interacting with customers and answering their questions across multiple platforms, including social media, email, and phones
Community management of Meta and Reddit communities
Producing written content such as blog posts and emails addressing customer issues
Diligently tracking and reporting on customer contacts and issues
Helping develop training materials for salesmen and customer service representatives in appliance showrooms
Owning customer relationships, including answering pre-purchase questions, responding to email inquiries, moderating online communities, and conducting demos
Reviewing common questions and developing written content or video ideas to preemptively answer questions
Identifying customer pain points and advocating for addressing them
Assisting in developing training materials for a growing internal CS team as well as 3rd party appliance showrooms

Skills

Customer Relations

Community Management

Email Support

Social Media Management

Content Creation

Customer Demos

Problem Solving

Impulse

Electric induction cooktops promoting sustainability

About Impulse

Impulse Labs focuses on enhancing home cooking through electric appliances, with its main product being the Impulse Induction Cooktop. This cooktop is designed for easy installation and offers a powerful and precise cooking experience, encouraging households to switch to electric energy for a more sustainable future. The company targets environmentally conscious consumers and home cooks who value high-performance kitchen tools. Unlike many competitors, Impulse Labs incorporates battery storage into their cooktops, allowing users to store renewable energy, which not only improves appliance performance but also supports the electrical grid. The goal of Impulse Labs is to promote sustainability in home cooking while providing a seamless user experience through direct-to-consumer sales.

San Francisco, CaliforniaHeadquarters

2021Year Founded

$24.3MTotal Funding

SERIES_ACompany Stage

Energy, Consumer GoodsIndustries

11-50Employees

Risks

Competition from established brands threatens Impulse's market share.

Supply chain vulnerabilities in battery components may impact production timelines.

Consumer privacy concerns over data sharing could lead to reputational risks.

Differentiation

Impulse integrates battery storage in appliances for renewable energy use.

The Impulse Induction Cooktop offers precision with proprietary Temperature Control technology.

Direct-to-consumer sales model allows efficient demand gauging and inventory management.

Upsides

Growing interest in smart home tech enhances Impulse's product appeal.

Increasing renewable energy adoption complements Impulse's battery-integrated cooktops.

Eco-conscious consumerism aligns with Impulse's sustainable and energy-efficient offerings.

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