Credit Union) at Latitude AI

Rockville, Maryland, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Strong background in banking or credit union operations
Ability to provide exceptional customer service and recipient support
Skills in ensuring smooth and efficient client experiences
Knowledge of maintaining compliance with internal and external regulations

Responsibilities

Serve as the primary point of contact for customers and recipients, addressing inquiries via phone, email, or in-person interactions
Process and verify customer information, account details, and payment transactions with accuracy and confidentiality
Assist recipients in understanding account details, payment timelines, and service-related policies
Investigate and resolve account discrepancies, payment issues, or service concerns in a timely and professional manner
Maintain accurate records and documentation in compliance with company standards and regulatory requirements
Support daily operational functions, including data entry, account updates, and transaction monitoring
Collaborate with internal departments (Finance, Compliance, and Operations) to ensure smooth service delivery
Promote a customer-first culture by delivering responsive, empathetic, and solution-oriented service
Identify opportunities for process improvements and assist in implementing enhanced service procedures

Skills

Key technologies and capabilities for this role

Customer ServiceBanking OperationsCredit Union OperationsPayment ProcessingAccount VerificationTransaction MonitoringData EntryComplianceDispute ResolutionRegulatory Knowledge

Questions & Answers

Common questions about this position

What is the pay rate for this Customer/Recipient Services Representative position?

The position pays $24 - $28 an hour.

Is this a remote position, or is there an office requirement?

This information is not specified in the job description.

What skills or experience are required for this role?

A strong background in banking or credit union operations is required, along with skills in customer service, processing transactions accurately, resolving issues, maintaining compliance, and data entry.

What is the company culture like for this team?

The culture emphasizes a customer-first approach with responsive, empathetic, and solution-oriented service, while promoting collaboration with internal departments and process improvements.

What makes a strong candidate for this Customer/Recipient Services Representative role?

Ideal candidates have a strong background in banking or credit union operations and excel at providing exceptional customer service, ensuring compliance, resolving issues professionally, and collaborating across teams.

Latitude AI

Develops automated driving technologies for vehicles

About Latitude AI

Latitude AI develops automated driving technologies aimed at enhancing the driving experience. Their primary product is a hands-free, eyes-off driver assist system designed for next-generation Ford vehicles. This system allows drivers to engage in other activities while the vehicle manages driving tasks, thereby making driving safer and less stressful. Latitude AI stands out from competitors by combining the agility of a startup with the manufacturing capabilities of Ford, enabling rapid development and integration of advanced technologies into vehicles. The company's goal is to redefine how people interact with their cars, improving safety and providing drivers with more free time during their journeys.

Pittsburgh, PennsylvaniaHeadquarters

2022Year Founded

VENTURE_UNKNOWNCompany Stage

Robotics & Automation, Automotive & TransportationIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

401(k) Retirement Plan

401(k) Company Match

Paid Parental Leave

Paid Medical Leave

Unlimited Paid Time Off

Paid Holidays

Monthly Wellness Stipend

Professional Development Budget

Mental Health Support

Employee Discounts

Adoption Assistance

Backup Child and Elder Care Program

Pre-tax Commuter Benefits

Employer-paid Group Term Life Insurance

Risks

Competition from tech giants like Tesla and Google may impact market share.

Continuous updates needed due to rapid AI advancements could be costly.

Consumer skepticism and regulatory hurdles may slow technology adoption.

Differentiation

Latitude AI combines startup agility with Ford's manufacturing excellence.

Focuses on hands-free, eyes-off driver assist systems for Ford vehicles.

Operates independently while serving millions of Ford customers.

Upsides

Increased investment in AI-driven automotive technologies boosts sensor fusion advancements.

V2X communication technologies enhance vehicle interaction with the environment.

Edge computing enables real-time data processing, improving automated driving performance.

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