Customer Platforms Manager at Accenture

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Health, Public Sector, Communications, Media, TechnologyIndustries

Requirements

Hands-on experience with AWS, Genesys Cloud CX, Google CES, MSFT Dynamics 365 or Sierra, including hands-on experience implementing one of these solutions
Strong analytical skills for translating business needs and requirements
Ideally understand target state architecture for each platform (AWS, Google CES, Genesys CX Cloud, MSFT, Sierra) and ability to explain functionality and fit in enterprise architecture
Experience leading a team to collaborate with clients

Responsibilities

Lead a team to collaborate with clients to understand their business needs and requirements
Develop a vision and business cases for transformation projects, highlighting the strategic value of Microsoft technologies
Design and implement AWS, Google CES, Genesys CX Cloud, MSFT and Sierra solutions
Plan and drive the implementation of solutions, managing project timelines and resources
Collaborate with cross-functional teams to ensure project milestones are met and all appropriate reporting is in place
Collaborate across the business, sharing knowledge within the Accenture ecosystem to improve platform capability and leverage available knowledge
Shape and help deliver integrations of cloud-based customer platforms (e.g., Microsoft Dynamics, Salesforce, AWS)
Support clients to define a customer-first mindset, redefine customer journeys, personalize interactions, and re-invent the customer ecosystem

Skills

Customer Experience

Digital Transformation

Customer Journeys

Customer Data

Service Design

Business Transformation

Operating Models

Front-Office Operations

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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