Customer Platforms Manager at Accenture

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Health, Public Sector, Communications, Media, TechnologyIndustries

Requirements

Expertise in Microsoft technologies, particularly Microsoft Dynamics 365 (including Contact Centre), Power Platform (Power BI, Power Apps, Power Automate), and Azure services
Knowledge of Microsoft’s AI-driven capabilities such as Copilot, Azure AI, and machine learning
Experience with cloud-based customer platforms (e.g., Microsoft Dynamics, Salesforce, AWS)
Ability to lead teams and collaborate with clients to understand business needs
Practitioner knowledge in areas such as GenAI and human-centred design
Understanding of customer data, experience trends, and transformational solutions for customer engagement

Responsibilities

Lead a team to collaborate with clients to understand their business needs and requirements
Develop a vision and business cases for transformation projects, highlighting the strategic value of Microsoft technologies
Design and implement Microsoft-specific solutions with Dynamics 365, Power Platform, and Azure services to streamline processes, enhance data insights, and enable personalized interactions
Plan and drive the implementation of solutions, managing project timelines, resources, and ensuring milestones are met with appropriate reporting
Leverage Microsoft’s AI-driven capabilities (e.g., Copilot, Azure AI, machine learning) to enhance customer experience, business processes, and decision-making
Collaborate across the business, sharing knowledge with cross-functional teams and Accenture’s Global Network
Shape and deliver integrations of cloud-based customer platforms
Support clients in defining a customer-first mindset, redefining customer journeys, and reinventing customer ecosystems

Skills

Microsoft Dynamics

Customer Experience

Digital Marketing

Customer Journeys

Customer Data

Service Design

Business Transformation

Front-Office Operations

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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