Customer Operations Sr Rep at Securian Financial Group

St Paul, Minnesota, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, InsuranceIndustries

Strong data entry skills which include speed and accuracy
Excellent communication skills both verbally and written
Microsoft Word and Excel knowledge
Good problem-solving skills and attention to detail with ability to apply good judgement to situations
Strong customer focus on both internal and external customers
Ability to prioritize, manage time and rapidly change focus as determined by business need
Willingness to suggest new ideas, processes and procedures
Flexibility to work overtime during peak volumes
Positive and enthusiastic attitude
Enjoys a fast pace with high volume processing
Quick learner who adapts to new systems or procedures
Ability to apply information effectively during problem resolution and know when to seek assistance
Ability to develop an in-depth understanding of Employer markets and products offered

Enter required data with a high degree of accuracy, including a variety of form types or electronic files such as beneficiaries, personal information changes, and coverage verifications
Prepare and manage customer correspondence including creating customer letters, emails, spreadsheets
Edit, proof and quality check documents prepared within work team and for other teams within Affinity Customer Service