Customer Operations Specialist

Georgia

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

EcommerceIndustries

Requirements

Candidates should possess at least 2 years of technology customer support experience with exceptional customer service skills, technology or automotive industries experience, proficiency in computer software and Microsoft Office applications, effective communication skills via any means, and the ability to help non-technical customers solve technical issues with sophisticated problem-solving and analytical skills. Automotive industries experience and basic knowledge of automobile terminology and purchase and sale documentation are preferred, and a Bachelor’s degree or equivalent is a plus.

Responsibilities

The Customer Operations Specialist will devote themselves to ensuring customer satisfaction by dealing with customer complaints with empathy, assisting with customer inquiries and problems by routing them to the appropriate contact, providing timely and empathetic support through Zendesk software, handling chats and emails with care, building feedback loops between customers and internal teams, maintaining and influencing SOPs, enhancing the customer Knowledge Base/FAQ, and identifying and promptly resolving customer issues by collaborating with cross-functional teams to deliver exceptional service.

Skills

Customer Service

Empathy

Communication

Zendesk

Problem-Solving

Complaint Handling

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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