Head of Customer Support
Common RoomSalary not specified
- Full Time
- Expert & Leadership (9+ years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Fintech, Consumer SoftwareIndustries
Requirements
Candidates should have strong communication skills and experience in customer service roles. A proven ability to resolve customer queries effectively and a commitment to maintaining high quality standards are essential. Familiarity with financial products and processes will be advantageous.
Responsibilities
The Customer Operations Executive will handle customer queries via telephony, email, and live chat, ensuring high-quality interactions. They will ensure adherence to processes and policies while identifying areas for enhancement. The role involves assessing customer interactions against quality assurance standards, identifying opportunities for product improvement, and escalating risks that may impact customer satisfaction.
Skills
Customer Service
Telephony
Email
Live Chat
Problem-Solving
Communication
Quality Assurance
Complaint Resolution
Process Improvement
Lendtable
Provides credit lines for retirement contributions
About Lendtable
Lendtable helps employees increase their long-term wealth by providing lines of credit for retirement and employee stock purchase plans (ESPP). This service allows employees to contribute to their 401(k) plans or ESPPs without reducing their take-home pay, enabling them to take full advantage of employer matching contributions. The application process is straightforward, and Lendtable earns revenue through fees on the credit extended. The company's goal is to maximize retirement savings for employees of large corporations while keeping their monthly budgets intact.
Key Metrics
San Francisco, CaliforniaHeadquarters
2020Year Founded
$22.5MTotal Funding
SERIES_ACompany Stage
Fintech, Financial ServicesIndustries
11-50Employees