Customer Operations Associate at Accenture

San Jose, California, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, TechnologyIndustries

Requirements

High School Diploma or GED
1 to 3 years of professional experience in a customer-facing role, preferably in Technical Support, Customer Care, or Sales Support
English: B2 proficiency (Advanced Intermediate)
Portuguese: C1 proficiency (Advanced/Fluent)
Core Skill: Sales Support (Focus on providing backend administrative support for sales processes)
Technical Support: Practical experience with Incident Management processes, including logging, prioritizing, and resolving technical issues
Stakeholder Management: Proven ability to manage and communicate effectively with key internal and external stakeholders or accounts (Account Management)
Administrative & Financial Support: Experience in supporting the sales team with tasks
Communication: Excellent verbal and written communication skills in both English and Portuguese

Responsibilities

Solve routine problems, largely through precedent and referral to general guidelines
Interact within your own team and with direct supervisor
Follow detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
Make decisions that impact your own work
Work as an individual contributor as a part of a team, with a predetermined, focused scope of work
Work in rotational shifts (may be required)

Skills

Key technologies and capabilities for this role

Sales SupportTechnical SupportIncident ManagementStakeholder ManagementAccount ManagementAdministrative SupportFinancial SupportCommunicationEnglishPortuguese

Questions & Answers

Common questions about this position

What is the location for this Customer Operations Associate role?

The role is located in San Jose.

What are the minimum qualifications for this position?

Candidates need a High School Diploma or GED, 1 to 3 years of professional experience in a customer-facing role (preferably Technical Support, Customer Care, or Sales Support), and B2 proficiency in English and C1 proficiency in Portuguese.

What skills are required for the Customer Operations Associate role?

Key skills include Sales Support (backend administrative support for sales processes), Technical Support with Incident Management, Stakeholder Management, Administrative & Financial Support, and excellent verbal and written communication in English and Portuguese.

What is the work arrangement or shift schedule for this role?

This role may require you to work in rotational shifts.

What does a typical day look like in this role?

You will solve routine problems through precedent and guidelines, interact within your own team and direct supervisor, receive detailed to moderate instructions on tasks, make decisions impacting your own work, and serve as an individual contributor with a focused scope.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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