Customer Onsite Specialist at Wonolo

Savannah, Georgia, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Staffing, Gig EconomyIndustries

Requirements

Candidates should possess strong organizational skills, the ability to take initiative, and effective problem-solving skills, with experience operating in ambiguous environments and communicating with diverse stakeholders including job site supervisors and gig economy workers. The role requires flexible availability, including potential morning, evening, or overnight shifts and occasional weekends, and is anticipated to last approximately 3 months with potential for extension.

Responsibilities

As a Customer Onsite Specialist, you will travel to Wonolo customer locations to coordinate with customers on issues related to the check-in/check-out process, time-theft prevention, and other Wonoloers' job completion matters. You will provide support for recruiting activities such as hiring events and contacting workers, conduct basic orientation for new workers, monitor candidate performance, resolve issues and conflicts, build and maintain client relationships, and proactively communicate with both customers and workers regarding their experiences.

Skills

Troubleshooting

Communication

Problem Solving

Conflict Resolution

Onboarding

Recruiting

Stakeholder Management

Attendance Monitoring

Client Relations

Wonolo

On-demand staffing platform for temporary workers

About Wonolo

Wonolo connects businesses needing temporary workers with individuals seeking short-term jobs. The platform allows companies to post job listings with clear expectations, making the hiring process faster and more efficient. Workers can track their job applications and find flexible employment opportunities. Wonolo serves a diverse range of clients, from small businesses to large corporations across various industries. The company generates revenue by charging businesses a fee for each successful job placement, which is a percentage of the worker's wage. This model allows Wonolo to facilitate numerous job placements while providing valuable staffing solutions.

Nashville, TennesseeHeadquarters

2014Year Founded

$185.7MTotal Funding

SERIES_DCompany Stage

ConsultingIndustries

501-1,000Employees

Benefits

Comprehensive health plans

401K

Generous parental leave

Paid holidays

Meaningful equity

Unlimited paid time off

Flexibility to work from anywhere

Company retreats

Risks

Jobandtalent's US expansion threatens Wonolo's market share.

GigEasy partnership may increase operational costs, affecting profitability.

Living Wage Pledge could deter businesses due to higher placement costs.

Differentiation

Wonolo offers a unique AI-powered job management solution for staffing needs.

Partnership with GigEasy enhances portable benefits for gig workers on the platform.

Wonolo's Living Wage Pledge sets it apart in promoting fair compensation.

Upsides

Post-pandemic demand for flexible work boosts Wonolo's user base.

AI integration in staffing solutions aligns with market trends, enhancing Wonolo's offerings.

Remote work trends support Wonolo's remote-first business model.

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