Customer Onboarding Specialist at Topline Pro

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

1+ Years in Sales, Customer Success, or Customer Support
Proven background in sales or customer-facing roles
Bonus: Experience in SaaS or working with SMBs
Comfort with High-Volume Communication
Ability to manage a large volume of verbal and written communications
Excellent Written and Verbal Communication Skills

Responsibilities

Guide New Customers: Lead customers through the onboarding process
Lead Integration Connection: Help connect and optimize customers' tools to our platform
Communicate at a high-volume: Manage a high volume of communication through email, text, phone, and virtual meetings
Collaborate Cross-Department: Work closely with the Sales and Customer Success teams
Track and Report Progress: Monitor and report on onboarding progress, tracking key metrics such as the number and percentage of verified Google Business Profiles

Skills

Key technologies and capabilities for this role

SalesCustomer SuccessCustomer SupportCustomer OnboardingSaaSSMBWritten CommunicationVerbal Communication

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a fully remote position.

What is the salary for the Customer Onboarding Specialist role?

This information is not specified in the job description.

What skills and experience are required for this role?

Requirements include 1+ years in Sales, Customer Success, or Customer Support, proven background in sales or customer-facing roles, comfort with high-volume communication, and excellent written and verbal communication skills. Bonus experience in SaaS or working with SMBs.

What is the company culture like at Topline Pro?

Topline Pro fosters an inclusive, equitable workplace for individuals from all backgrounds, especially encouraging applications from underrepresented communities. It's a fast-paced, high-growth startup with an excellent team of 40+ rockstars planning to expand to over 60 members in 2025.

What makes a strong candidate for this position?

Strong candidates have 1+ years in sales, customer success, or support, with proven customer-facing experience and excellent communication skills. Even if you don't check every box, apply if excited about a fast-paced startup; bonus for SaaS or SMB experience.

Topline Pro

Generative AI platform for home services

About Topline Pro

Topline Pro provides a Generative AI platform that helps home service businesses improve their online presence and customer engagement. The platform allows users to create custom websites that are optimized for search engines, making it easier for potential customers to find them. Additionally, it includes an application that manages content for local listings, automates social media posts, and enables online payment processing. This service is particularly beneficial for small businesses and home service professionals, as it simplifies their operations and enhances their visibility in the market. Unlike many competitors, Topline Pro focuses specifically on the home services sector and offers subscription-based access to its tools, ensuring that clients have ongoing support and resources to grow their businesses.

Boston, MassachusettsHeadquarters

2020Year Founded

$16.5MTotal Funding

SERIES_ACompany Stage

Consumer Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Paid Holidays

401(k) Retirement Plan

Company Equity

Risks

Increased competition from companies like Honey Homes and Puls Technologies.

Slowdown in the housing market may impact demand for home services.

Rising raw material prices could reduce investment in subscription-based platforms.

Differentiation

Topline Pro uses Generative AI to enhance discoverability and trust for home services.

The platform offers SEO-optimized websites, boosting online visibility for small businesses.

Topline Pro automates social media and payment processes, streamlining business operations.

Upsides

Raised $12M in Series A funding, indicating strong investor confidence.

Named to 2023 SMBTech 50, highlighting its growth potential and industry recognition.

Growing demand for AI-driven SEO tools aligns with Topline Pro's offerings.

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