[Remote] Customer Onboarding Manager at SailPoint

Philippines

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Identity Management, Enterprise SoftwareIndustries

Requirements

Bachelor’s degree or equivalent work experience
3+ years of experience in customer onboarding, customer success, account management, or implementation roles
Strong executive presence and communication skills (written, verbal, and presentation)
Demonstrated ability to guide customers through change and strategic planning
Ability to translate technical product capabilities into business outcomes for diverse stakeholders
Strong organizational and project management skills; able to manage multiple engagements concurrently
Passion for education, enablement, and delivering exceptional customer experiences
Collaborative mindset with a strong sense of ownership and accountability
Ability to anticipate needs, solve problems proactively, and drive customer momentum
Comfortable in a fast-paced, dynamic environment focused on continuous improvement and customer impact

Responsibilities

Deliver a tailored and strategic onboarding experience that sets SailPoint customers up for long-term success
Act as a trusted advisor and strategic guide, helping customers achieve rapid time-to-value and confidence in their SailPoint Identity Security journey
Complete corporate onboarding and RevOrg training, absorb information, and learn onboarding methodology and success planning process (within 1 month)
Own first customer engagements, manage 3–5 onboarding engagements, give onboarding presentations, lead success planning calls, and drive early enablement (within 3 months)
Own a full onboarding book of business, lead strategic onboarding engagements, drive customers toward value realization, and ensure seamless transitions to the Customer Success Manager (within 1 year)
Collaborate cross-functionally with Services, Product, and Support to remove blockers and continuously improve the onboarding experience

Skills

Key technologies and capabilities for this role

Customer OnboardingSuccess PlanningIdentity SecuritySaaSCustomer EnablementOnboarding PresentationsStrategic AdvisoryAccount Management

Questions & Answers

Common questions about this position

What experience is required for the Customer Onboarding Manager role?

Candidates need a Bachelor’s degree or equivalent work experience, plus 3+ years in customer onboarding, customer success, account management, or implementation roles.

What are the key skills needed for this position?

The role requires strong executive presence and communication skills (written, verbal, and presentation), ability to guide customers through change and strategic planning, strong organizational and project management skills, and a passion for education and enablement.

What does the onboarding process look like for new hires?

Within the first month, you'll complete corporate onboarding and a 2-week RevOrg training, get introduced to tools, assigned a buddy, and meet team members. By 3 months, you'll own initial customer engagements with shadowing support, and by 1 year, you'll manage a full book of business with cross-functional collaboration.

Is this a remote position, or is there a location requirement?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

SailPoint

Provides identity security solutions for enterprises

About SailPoint

SailPoint provides identity security solutions that help organizations manage and protect digital identities. Its main products, including IdentityIQ, IdentityNow, and File Access Manager, assist businesses in ensuring compliance with regulations, reducing risks, and controlling access to sensitive information. These products work by giving organizations visibility into who has access to what data, allowing them to manage permissions effectively. SailPoint stands out from competitors by utilizing advanced technologies like artificial intelligence and machine learning to enhance its identity governance capabilities. The company's goal is to be a trusted partner for enterprises in navigating the complexities of identity security, ensuring that they can securely manage access to their critical information.

Austin, TexasHeadquarters

2004Year Founded

$20.7MTotal Funding

IPOCompany Stage

Cybersecurity, AI & Machine LearningIndustries

1,001-5,000Employees

Risks

Emerging identity management startups increase competition, potentially eroding market share.

Rapid technological changes may outpace SailPoint's innovation, risking solution obsolescence.

Integration challenges with acquisitions like SecZetta may disrupt services or misalign strategies.

Differentiation

SailPoint specializes in managing and securing digital identities for enterprises.

The company leverages AI and machine learning to enhance identity security solutions.

SailPoint's IdentityIQ provides visibility and control over user access.

Upsides

Growing demand for remote work security boosts SailPoint's remote access management features.

Rising adoption of AI-driven identity analytics aligns with SailPoint's AI capabilities.

Increased regulatory requirements drive demand for SailPoint's identity governance solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free