Customer Onboarding & Renewals Engineer at Sysdig

Serbia

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Security, TechnologyIndustries

Requirements

Experience with IT concepts such as cloud platforms, containers, or networking (from coursework, labs, or internships)
Familiarity with Linux basics and curiosity about Kubernetes
Awareness of cybersecurity fundamentals (threats, vulnerabilities, compliance)
Experience establishing communication and engagement with customers - able to simplify technical topics for a range of audiences
A minimum of one year experience with helping customers achieve success and measurable outcomes
Curiosity about cloud security, observability, and DevOps
Exposure to Prometheus, observability, or cloud monitoring tools in school or side projects
Team player who thrives in an environment of mentorship and collaboration
Eagerness to grow technical depth in Kubernetes, cloud platforms, monitoring, and security

Responsibilities

Lead the onboarding experience for new customers — guiding them through deployment, configuration, and adoption of the Sysdig platform
Deliver technical enablement sessions (1:1 or group) to help users achieve early value and operational readiness
Partner with the Renewals team to provide technical insights during renewal cycles — helping identify adoption blockers, upsell opportunities, and risk indicators
Collaborate with Customer Success, Support, and Sales to provide a seamless customer experience from onboarding to renewal
Shadow and support senior engineers during customer workshops, troubleshooting sessions, and renewal reviews to grow technical depth
Capture customer feedback to share with Product and Customer Success teams for continuous improvement

Skills

Cloud Platforms

Containers

Networking

Sysdig

Customer Onboarding

Technical Enablement

Troubleshooting

Deployment

Configuration

Sysdig

Cloud-native security and monitoring solutions

About Sysdig

Sysdig provides security and monitoring solutions specifically designed for cloud-native environments, such as applications running in containers and Kubernetes. Their main products, Sysdig Secure and Sysdig Monitor, help organizations manage security risks, ensure compliance, and maintain the performance of their applications. Clients subscribe to their services on a monthly or annual basis, which allows them to access various tiers of features tailored to their needs, from basic monitoring to advanced incident resolution. Sysdig differentiates itself by focusing exclusively on cloud-native security, catering to a wide range of industries including technology, finance, healthcare, and government. The company's goal is to empower organizations to secure and optimize their applications in complex IT environments, supporting their growth and stability.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$709.6MTotal Funding

SERIES_GCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

501-1,000Employees

Benefits

Flexible Work Hours

Mental Health Support

Company Equity

Professional Development Budget

Risks

Technological advancements may outpace Sysdig's offerings, risking competitive edge loss.

New cybersecurity startups could dilute Sysdig's market share and pressure pricing.

Reliance on open-source solutions exposes Sysdig to potential vulnerabilities and challenges.

Differentiation

Sysdig uses a unique AI architecture for real-time cloud attack detection.

Open-source Falco enhances Sysdig's runtime threat detection capabilities.

Sysdig's tools integrate security into the DevOps process, supporting DevSecOps practices.

Upsides

Growing demand for cloud-native security boosts Sysdig's market potential.

AI-driven security solutions align with Sysdig's capabilities, enhancing threat detection.

Kubernetes adoption expansion increases demand for Sysdig's specialized security solutions.

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