[Remote] Customer On Boarding Manager - fluent French at SailPoint

United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, CybersecurityIndustries

Requirements

Bachelor’s degree or equivalent work experience
3+ years of experience in customer onboarding, customer success, account management, or implementation roles
Strong executive presence and communication skills (written, verbal, and presentation)
Demonstrated ability to guide customers through change and strategic planning
Ability to translate technical product capabilities into business outcomes for diverse stakeholders
Strong organizational skills (inferred from context)
Fluent French

Responsibilities

Own and manage the full onboarding experience from pre-close through transition to CSM
Lead prospect readiness calls to set expectations and prepare prospects for day one
Lead success planning with customers to define clear goals, milestones, and measures of success
Ensure customer understanding of SailPoint products, onboarding steps, and available resources
Drive early value by aligning implementation timelines with customer goals and business outcomes
Deliver onboarding presentations and guide customers through the Onboarding Guide and Compass resources
Promote self-sufficiency by enabling customers on SailPoint’s digital assets and training programs (e.g., Identity University, Customer Success Center)
Identify and mitigate risks early by maintaining proactive communication and coordinating escalations
Serve as the primary escalation point during onboarding and keep internal stakeholders informed
Track onboarding milestones and customer health metrics to ensure progress and alignment with success plans
Collaborate closely with the CSM to ensure a smooth and contextualized transition post-onboarding
Contribute feedback and improvements to onboarding resources and process design

Skills

Customer Onboarding

Identity Security

SaaS

Machine Learning

Success Planning

Customer Success

Onboarding Methodology

French

SailPoint

Provides identity security solutions for enterprises

About SailPoint

SailPoint provides identity security solutions that help organizations manage and protect digital identities. Its main products, including IdentityIQ, IdentityNow, and File Access Manager, assist businesses in ensuring compliance with regulations, reducing risks, and controlling access to sensitive information. These products work by giving organizations visibility into who has access to what data, allowing them to manage permissions effectively. SailPoint stands out from competitors by utilizing advanced technologies like artificial intelligence and machine learning to enhance its identity governance capabilities. The company's goal is to be a trusted partner for enterprises in navigating the complexities of identity security, ensuring that they can securely manage access to their critical information.

Austin, TexasHeadquarters

2004Year Founded

$20.7MTotal Funding

IPOCompany Stage

Cybersecurity, AI & Machine LearningIndustries

1,001-5,000Employees

Risks

Emerging identity management startups increase competition, potentially eroding market share.

Rapid technological changes may outpace SailPoint's innovation, risking solution obsolescence.

Integration challenges with acquisitions like SecZetta may disrupt services or misalign strategies.

Differentiation

SailPoint specializes in managing and securing digital identities for enterprises.

The company leverages AI and machine learning to enhance identity security solutions.

SailPoint's IdentityIQ provides visibility and control over user access.

Upsides

Growing demand for remote work security boosts SailPoint's remote access management features.

Rising adoption of AI-driven identity analytics aligns with SailPoint's AI capabilities.

Increased regulatory requirements drive demand for SailPoint's identity governance solutions.

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