Customer Happines at Blackstone

Dubai, Dubai, United Arab Emirates

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

NoVisa

Technology, Government ServicesIndustries

Requirements

High school diploma; Bachelor’s degree in Business, Communication, or a related field preferred
2+ years of experience in customer service or customer support roles
Strong interpersonal and communication skills with a passion for fostering customer relationships
Ability to empathize with customers and provide effective solutions to their concerns
Proficiency in using customer relationship management (CRM) tools
Demonstrated problem-solving skills and ability to work independently
Strong organizational skills and attention to detail
Willingness to learn and adapt to new challenges in a fast-paced environment
Strong communication and interpersonal skills
Proven experience in customer service or public-facing roles
Familiarity with government service standards and customer happiness initiatives
Ability to work effectively in a high-volume, fast-paced environment
Proficiency in both Arabic and English
Preferably male, based on current staffing balance and operational considerations
The candidate must be a UAE National, in line with our Emiratization objectives

Responsibilities

Engage with customers via various channels (phone, email, chat) to provide exceptional service and support
Actively listen to customer feedback to understand their needs and sentiments, providing solutions that enhance their experience
Develop and implement strategies to improve overall customer satisfaction and loyalty
Work closely with other teams, including technical support and product development, to advocate for customer needs and relay insights
Monitor customer satisfaction metrics and trends to identify areas for improvement
Conduct customer outreach initiatives, including surveys and follow-up communications, to gather feedback
Create and maintain a knowledge base of customer interactions to help improve team responses and training

Skills

Key technologies and capabilities for this role

Customer ServiceCommunication SkillsInterpersonal SkillsArabicEnglishCustomer FeedbackSatisfaction MetricsKnowledge Base Management

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This is an on-site position with no remote work option.

What are the key skills required for the Customer Happiness Specialist role?

Key skills include strong communication and interpersonal skills, proficiency in Arabic and English, experience with CRM tools, and problem-solving abilities in a fast-paced environment.

What qualifications and experience are needed for this job?

A high school diploma is required, with a Bachelor’s degree in Business, Communication, or related field preferred, plus 2+ years in customer service or support roles.

Who is eligible to apply for this position?

The candidate must be a UAE National, and preferably male based on current staffing balance and operational considerations.

What is the salary or compensation for this role?

This information is not specified in the job description.

Blackstone

Global alternative asset management firm

About Blackstone

Blackstone is a leader in alternative asset management, focusing on private equity, real estate, and credit investments. The firm manages over $1.1 trillion in assets and partners with financial advisors to provide access to private markets, aiming to create strong businesses that deliver lasting value. Its main products, BREIT and BCRED, cater to income-focused investors, while the On-Demand Continuing Education Program helps educate investors on private market topics. Blackstone's goal is to identify economic trends and invest in industry-leading businesses to generate strong returns.

New York City, New YorkHeadquarters

1985Year Founded

$18,081.8MTotal Funding

UNKNOWNCompany Stage

Financial Services, Real Estate, EducationIndustries

5,001-10,000Employees

Risks

Increased competition in AI may lead to overvaluation and market saturation.

Potential regulatory scrutiny due to significant investments in diverse sectors.

Economic instability in Europe could impact returns from European investments.

Differentiation

Blackstone is a global leader in alternative asset management with $1.1 trillion AUM.

The firm specializes in private equity, real estate, and credit investments.

Blackstone partners with financial advisors to provide access to private markets.

Upsides

Blackstone's $300M investment in DDN shows a strategic pivot towards AI-driven growth sectors.

The €250M investment in Sia Partners expands Blackstone's footprint in AI consulting services.

Partnership with Jersey Mike’s indicates investment in established consumer brands with growth potential.

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