Customer Fulfilment Representative PU with German at Andersen Corporation

Cracow, Lesser Poland Voivodeship, Poland

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Chemicals, Polyurethanes, ManufacturingIndustries

Requirements

Bachelor’s or master’s degree
Previous professional experience in the Customer Service / Order Management field in a similar environment required
S&OP experience is a strong plus
Good working knowledge of Microsoft Office tools, ideally with SAP experience
Excellent communication, influencing and problem-solving skills with the ability to understand customers and supply chain challenges and deliver solutions in a professional and positive manner
Fluency in German and English
Detail oriented, organized with a systematic approach, and flexibility to adapt to a demanding environment
Team player and can do/positive attitude

Responsibilities

Completing the CS process from receipt of customer orders (planned or otherwise) through to dispatch and then invoice, using standard SAP processes and functionality
Assuring accurate order to cash process and master data in SAP
Proactively locating or monitoring orders from customers based on order patterns, knowledge of customer requirements or guidance from sales organization
Proactively detecting, preventing and resolving issues related to orders and deliveries to ensure OTIF, right first-time execution and Key Performance Indicators, Service Level Agreements and Quality Standards targets are met
Using the appropriate business tools to monitor orders and related exception handling
Daily contact with Customers and being the link between customers, sales, technical support, credit control, supply chain, logistic service provider and other O2C related departments
Maintaining excellent relationships with Customers and internal and external stakeholders by providing relevant process and business information and by proactively following up the orders and deliveries
Monitoring customer accounts and/or order book status on a regular basis, resolving problems with potential customer impact, including credit blocks and delivery issues
Controlling the delivery process within SAP, preparing associated documentation for goods dispatch
Ensuring all processed dispatches are ready for billing, the system “housekeeping” is up to date, and all outdated stock demands are removed promptly
Referring availability/forecast issues to the daily hotspot meeting for resolution with relevant parties
Ensuring the correct documentation handling, amendments, legalizations, and certifications as specified in quotation and order to delivery process
Managing operationally Vendor Managed Inventory / Consignment in close collaboration with the customer
Controlling the settlement process for rebates and commissions associated with the allocated customer base
Providing back-up for other CSRs when required. Be a team player

Skills

Key technologies and capabilities for this role

SAPOrder FulfilmentCustomer ServiceOrder to CashProblem SolvingSupply ChainLogistics

Questions & Answers

Common questions about this position

What is the location for this Customer Fulfilment Representative role?

The position is based in the HUB in Krakow.

Is the salary or compensation mentioned for this position?

This information is not specified in the job description.

What key skills are needed for the Customer Fulfilment Representative PU role?

Required skills include proficiency with SAP processes, strong problem-solving abilities, effective customer service, and experience in order-to-cash processes and delivery management.

What is the team structure for this position?

The role reports to the Customer Service Team Leader and joins the International CSR team responsible for the Polyurethanes division.

What makes a strong candidate for this Customer Fulfilment Representative position?

A strong candidate is experienced in customer fulfilment, passionate about providing excellent customer service, skilled in problem-solving challenging situations, and familiar with SAP and order-to-delivery processes.

Andersen Corporation

Specializes in replacement windows and doors

About Andersen Corporation

Renewal by Andersen specializes in replacing windows and doors for homeowners looking to improve their homes. They offer a variety of styles and colors, focusing on high-quality, energy-efficient products. The process begins with a consultation where customers can use an Augmented Reality tool to visualize how different options will look in their homes. After selecting products, precise measurements are taken for a custom fit, and professional technicians handle the installation. This company stands out from competitors by providing a complete service from consultation to installation, ensuring customer satisfaction. Their goal is to enhance the aesthetics, functionality, and energy efficiency of homes while maintaining a strong reputation for quality, as shown by their awards.

Cottage Grove, MinnesotaHeadquarters

1995Year Founded

VENTURE_UNKNOWNCompany Stage

VR & AR, Consumer GoodsIndustries

5,001-10,000Employees

Risks

Rising raw material costs could squeeze profit margins.

Labor shortages may delay project timelines and increase costs.

Emerging smart window technologies could impact market share.

Differentiation

Renewal by Andersen uses Augmented Reality for customer consultations, enhancing decision-making.

The company offers a complete service from consultation to professional installation.

Renewal by Andersen is recognized for high customer satisfaction, winning multiple J.D. Power awards.

Upsides

Increased demand for energy-efficient home improvements boosts market growth.

Expansion into Locust Grove, Georgia, with a $420 million investment enhances capacity.

Growing interest in eco-friendly materials aligns with Andersen's sustainable product offerings.

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