Customer Experience Specialist - EU at Spreetail

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

EcommerceIndustries

Requirements

Critical thinking without losing sight of the details
Accepting open feedback and accountability
Ability to multitask and prioritize effectively
Accuracy in typing
Proven track record of effective time management skills
Available work-from-home setup with:
Desktop/Laptop: 4th generation or higher, at least Intel i3 or equivalent processor; at least 4GB RAM; Windows 10 and above or MAC OSX operating system
Provide your own dual monitors
Strong and stable internet connection (DSL, cable or fiber wired with 10 Mbps plan or higher)
PC Headset
High-definition (HD) external or integrated webcam with at least 720p resolution

Responsibilities

Communicate directly with customers via phone and email
Think critically to resolve customer issues and provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution
Drive innovative and creative solutions to protect revenue
Support customers, vendors, and marketplace partners and provide them with a wonderful experience
Play a critical role in driving processes that impact departments across Spreetail by advocating for customer initiatives

Skills

Key technologies and capabilities for this role

Customer ServiceCritical ThinkingMultitaskingTime ManagementPhone CommunicationEmail CommunicationProblem SolvingTyping

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position requiring candidates to have an available work-from-home setup with specific desktop/laptop system requirements.

What are the technical requirements for the home setup?

Candidates need a Desktop/Laptop with 4th generation or higher Intel i3 or equivalent processor, at least 4GB RAM, Windows 10+ or MAC OSX, dual monitors, stable internet (10 Mbps+ wired), PC headset, and HD webcam (720p+).

What skills are needed for this Customer Experience Specialist role?

Key skills include critical thinking without losing sight of the details, accepting open feedback and accountability, ability to multitask and prioritize effectively, accuracy in typing, and proven time management skills.

What is the employment type for this position?

This is a Contractor position.

What makes a strong candidate for this role?

Strong candidates demonstrate critical thinking, multitasking, effective prioritization, typing accuracy, time management, and a commitment to resolving customer issues while driving innovative solutions.

Spreetail

Ecommerce accelerator for manufacturers' growth

About Spreetail

Spreetail accelerates ecommerce growth for manufacturers by helping them increase their online sales without adding complexity or risk. The company works with a variety of clients, from small businesses to large manufacturers, to enhance their ecommerce presence. Spreetail optimizes product listings, manages advertisements, and provides tailored insights using its proprietary technology. Their business model includes purchasing inventory from partner brands, which allows them to boost sales across major ecommerce platforms like Amazon, Walmart, and Target. With eight fulfillment centers, Spreetail offers next-day delivery to 80% of the US population and manages all customer service and returns, ensuring a smooth shopping experience. The goal of Spreetail is to invest in the success of its partners, enabling them to scale their operations efficiently.

Lincoln, NebraskaHeadquarters

2006Year Founded

$208MTotal Funding

GROWTH_EQUITY_NON_VCCompany Stage

Data & Analytics, Consumer Software, Consumer GoodsIndustries

501-1,000Employees

Benefits

Health Insurance

We Invest in You

Home Owner Bonus

Leadership Development

Paid Time Off

Work From Home + Flex Days

Milestone Program

Home Office Stipend

Donation Match

Employee Experiences

401(k)

Community Involvement

Parental Leave

Risks

Increased competition from ecommerce accelerators like Pattern and Thrasio.

Potential over-reliance on major marketplaces like Amazon and Walmart.

Integration challenges from recent acquisitions may affect operational efficiency.

Differentiation

Spreetail offers a unique blend of AI and human expertise in ecommerce.

The SmartShelf product suite optimizes listings for superior marketplace performance.

Spreetail's nationwide next-day delivery covers 80% of the US population.

Upsides

AI-driven personalization is enhancing customer loyalty and sales for Spreetail.

Integration of AI in logistics optimizes supply chain operations and reduces costs.

Spreetail's acquisition of Buy Box Experts strengthens its ecommerce accelerator capabilities.

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