Member Experience Specialist - Remote
Facet$60,000 - $75,000/year
- Full Time
- Entry Level & New Grad
$28,500 – $28,500Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Fintech, Customer ServiceIndustries
Requirements
Candidates should have at least one year of experience in a business process outsourcing (BPO) environment, preferably in a customer support role. A customer-focused mindset, problem-solving skills, adaptability, proactive approach to process improvement, professional communication skills, and experience communicating with diverse customers are required. Strong multi-tasking skills and a reliable internet connection (minimum 50 Mbps) with a backup connection are also necessary.
Responsibilities
As a Customer Experience Specialist, you will respond to customer support inquiries, resolve complex customer issues by explaining processes, assist customers with their specific cases, proactively advocate for customers, make outbound calls to resolve issues efficiently, escalate concerns when necessary, support and mentor new team members, and gain experience in the cryptocurrency industry.
Skills
Customer Support
Problem-Solving
Communication
Multi-tasking
Process Improvement
Customer Escalation Handling
Cultural Sensitivity
Remote Work Adaptability
Connectly
AI-powered marketing automation for e-commerce
About Connectly
Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.
San Francisco, CaliforniaHeadquarters
2020Year Founded
$33.7MTotal Funding
SERIES_BCompany Stage
Consumer Software, AI & Machine Learning, Consumer GoodsIndustries
51-200Employees