[Remote] Customer Experience Specialist (AU FinTech, WFH) at Connectly

Philippines

$28,500 – $28,500Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Customer ServiceIndustries

Skills

Key technologies and capabilities for this role

Customer SupportProblem-SolvingCommunicationMulti-taskingProcess ImprovementCustomer Escalation HandlingCultural SensitivityRemote Work Adaptability

Questions & Answers

Common questions about this position

What is the salary for this Customer Experience Specialist role?

The salary is P28,500 as a salary package.

Is this position fully remote or hybrid?

The position is remote but includes willingness to work in the office as part of a hybrid setup.

What skills and experience are required for this role?

Requirements include at least one year of BPO experience preferably in customer support, professional communication skills, problem-solving mindset, strong multi-tasking, and experience with diverse customers including escalations.

What benefits does ConnectOS offer?

Benefits include WFH medical, dental coverage and life insurance from day 1, paid vacation and sick leave with quarterly sick leave conversion, competitive salary with annual appraisal, financial assistance, mandatory government benefits, 13th month pay, regular company events, work-life balance, and career growth opportunities.

What makes a strong candidate for this position?

Strong candidates have BPO experience in customer support, a customer-focused and problem-solving mindset, adaptability in fast-changing environments, experience with diverse customers and escalations, and availability for rotating shifts including nights and weekends.

Connectly

AI-powered marketing automation for e-commerce

About Connectly

Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$33.7MTotal Funding

SERIES_BCompany Stage

Consumer Software, AI & Machine Learning, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Company Equity

Risks

Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.

Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.

Rapid AI advancements require Connectly to continuously innovate to stay competitive.

Differentiation

Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.

The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.

Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.

Upsides

Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.

The platform's AI-driven personalization boosts conversion rates and customer satisfaction.

Connectly.ai's multilingual support enhances global customer engagement and market reach.

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