Customer Experience Manager, Saudi Arabia

Saudi Arabia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Healthcare, BiotechnologyIndustries

Requirements

Candidates should possess proven experience in a customer service management role, preferably within a global organization, outstanding leadership skills with a track record of managing and developing high-performing teams, strong analytical skills with the ability to interpret data and make informed decisions, excellent communication and interpersonal skills to build positive relationships with customers and team members, a customer-focused approach with a passion for delivering world-class service, and the ability to work collaboratively and inclusively with colleagues from a diverse group of backgrounds. Proficiency in English and Arabic is required, and a bachelor’s degree or equivalent experience in Business Administration, Marketing, or a related field is preferred.

Responsibilities

As the Customer Experience Manager, you will lead and manage the customer service team to deliver outstanding support and service to clients, develop and implement strategies to improve the customer experience and exceed customer expectations, monitor and analyze customer feedback to identify areas for improvement and develop action plans, ensure strict adherence to company policies and procedures to maintain the highest standards of service, collaborate with cross-functional teams to successfully implement initiatives that drive customer happiness, provide training and development opportunities for customer service staff, address advanced customer issues promptly and effectively, analyze and report on customer service metrics to determine the success of initiatives and identify areas for further improvement.

Skills

Customer Service Management

Leadership

Team Development

Data Analysis

Communication

Interpersonal Skills

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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