Customer Success Manager, Team Lead
UdacitySalary not specified
- Full Time
- Junior (1 to 2 years)
$60,000 – $90,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, Biotechnology, Customer ExperienceIndustries
Requirements
Candidates should possess a Bachelor's degree in Business, Marketing, or a related field, along with a minimum of 5 years of experience in customer experience leadership, preferably within a SaaS or technology environment. Strong leadership and team management skills are essential, as is a proven ability to drive customer onboarding and engagement. Fluency in French is required, and experience working with international customers is highly desirable.
Responsibilities
As the Customer Experience Lead for France, you will be responsible for leading a team of Customer Experience Managers, overseeing regional planning, and ensuring a consistent, high-quality customer journey for all French accounts. This includes owning the onboarding process for strategic projects, collaborating with the Customer Success team on customer success alignment, and acting as the primary point of escalation for complex customer issues. You will also train users on the Autone platform and support the team during Quarterly Business Reviews.
Skills
Customer Onboarding
Customer Engagement
Team Management
Leadership
French (Fluent)
International Customers
Customer Success
Training
Auctane
Provides shipping and logistics technology solutions
About Auctane
Auctane provides a suite of technology solutions, including ShipStation, Stamps.com, Packlink, ShipEngine, and Metapack, to address logistic challenges with same-day delivery, intuitive shipping software, and a network of 3PL providers. The technology orchestrates the movement of millions of letters and packages globally, serving over 1,000,000 customers annually and reaching 250 countries and territories.
Key Metrics
4301 Bull Creek Rd, Austin, TX 78731, USAHeadquarters
2011Year Founded
VENTURE_UNKNOWNCompany Stage
Data & AnalyticsIndustries
1,001-5,000Employees