Customer Experience Coordinator /Project Coordinator(US Solar Energy, WFH)

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: P40,000 – P60,000 monthly package
• Schedule: 9:00 PM – 6:00 AM Manila time

This role involves acting as a dedicated post-sale point of contact and customer experience advocate for assigned solar and energy storage customers, communicating via phone and email.

Requirements

• At least 2+ years of customer-facing experience.
• Must have solar or renewable energy, or manufacturing experience.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong attention to detail and organizational skills.
• Proficiency in CRM software (e.g., Salesforce & Netsuite) and Microsoft Office.

Responsibilities

• Act as dedicated post-sale point of contact and customer experience advocate for assigned solar, energy storage, communicating by phone and email.
• Assist with day-to-day customer service functions as needed (e.g., answer and route inbound calls).
• Provide general support and initial troubleshooting for customers with questions or issues regarding previously installed/activated systems.
• Partner with Sales to facilitate customer financing approval and disbursement of project funds by working with external financing partners and state loan programs to fulfill applicable requirements.
• Work closely with internal teams (e.g., Sales, Design, Procurement) to ensure efficient movement of projects through post-sale processes and facilitate clear communication of customer requests.
• Guide projects to completion by supporting the broader team with municipal and utility applications for required approvals.
• Keep records in Salesforce customer database updated to reflect relevant communications and project milestones.
• Respond to customer inquiries, resolve issues, and escalate concerns to relevant teams.
• Coordinate with internal teams (Sales, Installation, Service) to ensure seamless customer experiences.
• Proactively address customer concerns and feedback to prevent escalations.

Benefits & Perks

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities

Company Information

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice. Our Client is a Massachusetts-based solar company.

Additional Details

• Department: Administration & Office Support
• Published: 2025-06-09
• Language: en

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.