Customer Experience Consultant at Accenture

Madrid, Community of Madrid, Spain

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Consulting, Retail, Banking, TelecommunicationsIndustries

Requirements

Demostrable experience (5-6 years) in CX consulting, preferably in strategic or digital consulting firms
Deep knowledge of experience design methodologies (Design Thinking, Service Design, Customer Journey Mapping)
Analytical capacity and results orientation
Excellent communication and presentation skills
High level of English (minimum C1)
Valued: Experience with experience analysis tools (Medallia, Qualtrics, etc.)

Responsibilities

Design and implement customer experience improvement strategies (Customer Journey, Voice of Customer, NPS, etc.)
Lead CX consulting projects in diverse sectors (retail, banking, telecommunications, etc.)
Analyze processes and touchpoints to identify optimization opportunities
Collaborate with multidisciplinary teams (technology, design, operations)
Develop value propositions and presentations for clients
Accompany clients in the adoption of innovative user-centered solutions

Skills

Customer Journey Mapping

Voice of Customer

NPS

Design Thinking

Service Design

Medallia

Qualtrics

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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