Customer Experience Associate, Florida at The Farmer's Dog

Boca Raton, Florida, United States

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Pet Food, Pet Care, Direct-to-ConsumerIndustries

Requirements

Onsite availability in Florida
Full-time availability
Dog enthusiast ("dog people")
Belief in delivering service simply, easily, and with love
Desire to engage in meaningful conversations while helping customers improve the quality of their dog’s lives
Passionate about disrupting the pet food industry
Passion for providing healthy, human-grade food for dogs

Responsibilities

Respond to customer inquiries via phone, email, and text
Address inquiries related to billing, delivery status, account information, and payment methods
Provide nutritional information to customers
Answer general questions about subscriptions
Resolve customer queries with fast, friendly, and courteous service

Skills

Key technologies and capabilities for this role

Customer ServicePhone SupportEmail SupportText SupportBilling InquiriesDelivery TrackingAccount ManagementPayment ProcessingSubscription Management

Questions & Answers

Common questions about this position

What is the salary for the Customer Experience Associate position?

This information is not specified in the job description.

Is this Customer Experience Associate role remote or onsite?

The position is onsite in Florida.

What skills or qualities are ideal for this customer experience role?

Ideal candidates are dog people passionate about disrupting the pet food industry, providing healthy food for dogs, and engaging in meaningful conversations to help improve dogs' lives with fast, friendly, and courteous service.

What is the team structure like at The Farmer's Dog?

The team aligns around goals rather than traditional roles, focuses on customer problems together by getting the right people with the right context in the right rooms or Zooms to solve issues holistically, and ensures necessary subject matter expertise for impact.

What makes a strong candidate for this Customer Experience Associate role?

Strong candidates are passionate dog lovers who want to deliver exceptional service simply and with love, engage in meaningful conversations to help customers improve their dogs' lives, and are committed to disrupting the pet food industry.

The Farmer's Dog

Fresh, human-grade dog food delivery service

About The Farmer's Dog

The Farmer's Dog provides fresh, human-grade dog food that is delivered directly to pet owners' homes. The company focuses on creating personalized meal plans for dogs, which are prepared in the U.S. using high-quality ingredients that are free from preservatives and artificial additives. This subscription-based model allows customers to receive regular deliveries of fresh food, ensuring their pets have a healthy diet without the need for long shelf life. Unlike traditional dog food brands, The Farmer's Dog emphasizes the health benefits of its products, with many customers reporting improvements in their pets' weight, energy levels, and digestive health. The goal of The Farmer's Dog is to enhance pet health and well-being through better nutrition, while also providing convenience for pet owners.

New York City, New YorkHeadquarters

2014Year Founded

$163.5MTotal Funding

SERIES_DCompany Stage

Food & AgricultureIndustries

501-1,000Employees

Benefits

Competitive compensation & equity packages

Health, dental, & vision

Parental leave

401k

Flexible PTO

Employee discount

Risks

Rising costs of high-quality ingredients may affect competitive pricing.

Increased competition in the fresh pet food market could dilute market share.

Consumer skepticism about subscription models may lead to higher churn rates.

Differentiation

The Farmer's Dog offers fresh, human-grade dog food delivered directly to customers' doors.

Their subscription model provides personalized meal plans tailored to individual dogs' needs.

The company uses high-quality, preservative-free ingredients, setting them apart from traditional dog food.

Upsides

Growing consumer interest in personalized pet nutrition aligns with their meal plan offerings.

Partnerships with veterinary associations enhance credibility and trust among pet owners.

Increased demand for sustainable packaging can boost their eco-friendly initiatives.

Land your dream remote job 3x faster with AI

Try Jobo Free