Customer Experience Associate at Rain

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial Services, PaymentsIndustries

Requirements

3-5 years of experience in customer support, customer success, or CX — ideally within fintech, payments, or financial services
Excellent written and verbal communication skills
A calm, professional approach when dealing with sensitive or high-pressure situations
Attention to detail and comfort navigating multiple systems and tools (Zendesk, Notion, Google Workspace, etc.)
A proactive mindset — you look for ways to improve both customer experience and team efficiency
Genuine curiosity about fintech, financial inclusion, and improving global money movement

Responsibilities

Assist customers via email, chat, and phone, delivering accurate, friendly, and timely support
Troubleshoot account, card, and transaction-related issues, using Rain’s internal systems and resources
Identify and escalate complex cases to the CX Team Lead or other internal teams for faster resolution
Document customer interactions clearly and consistently in our support platform (Zendesk)
Collaborate cross-functionally with Operations, Product, and Compliance to flag recurring issues and propose solutions
Contribute to knowledge base and process updates, helping improve support documentation and workflows
Represent Rain’s values of empathy, clarity, and trust in every interaction

Skills

Key technologies and capabilities for this role

ZendeskNotionGoogle WorkspaceCustomer SupportTroubleshootingEmail SupportChat SupportPhone SupportFintechPayments

Questions & Answers

Common questions about this position

What benefits does Rain offer?

Rain provides top-tier coverage covering 95% of Medical, Dental, and Vision premiums, 401(k) with matching, equity for every team member, unlimited PTO, a monthly product testing budget, and a wellness stipend for fitness or therapy.

Is this role remote or hybrid, and where is the office?

The role is hybrid, allowing work both in the New York SoHo office and remotely as part of the CX team.

What experience and skills are required for the Customer Experience Associate role?

Candidates need 3-5 years in customer support, customer success, or CX ideally in fintech, excellent written and verbal communication, a calm professional approach in high-pressure situations, attention to detail with tools like Zendesk, and a proactive mindset.

What is the company culture like at Rain?

Rain has a mission-driven, collaborative team that values transparency, accuracy, empathy, clarity, and trust, with a close-knit CX team.

What makes a strong candidate for this position?

Strong candidates have 3-5 years of CX experience in fintech, excellent communication, a calm demeanor under pressure, proficiency with support tools, a proactive improvement mindset, and curiosity about fintech and financial inclusion; growth opportunities into QA, training, or leadership are available.

Rain

Spend management platform for Web3 organizations

About Rain

Rain provides a spend management platform designed specifically for decentralized organizations in the Web3 ecosystem, such as DAOs and blockchain projects. The platform allows these organizations to manage their finances by integrating digital assets with traditional fiat currency systems, enabling seamless transactions. Rain's technology leverages blockchain infrastructure to facilitate instant and secure payments, allowing users to make real-world purchases more quickly than traditional methods. Unlike conventional fintech solutions that rely on outdated systems, Rain focuses on the unique needs of Web3 teams, offering a direct payment pipeline that connects them with vendors. The company's goal is to empower Web3 organizations to operate efficiently while maintaining the ability to transact with traditional merchants globally.

New York City, New YorkHeadquarters

2021Year Founded

$5.8MTotal Funding

SEEDCompany Stage

Fintech, Crypto & Web3Industries

11-50Employees

Benefits

Unlimited Paid Time Off

Flexible Work Hours

Health Insurance

Life Insurance

Equity Plan

Wellness Program

Team Summits

Risks

Nuvei's similar services in Latin America could impact Rain's market share.

Partnership with Portal and PayPal offers alternative payment methods, posing a threat to Rain.

Expansion into Latin America may expose Rain to regulatory challenges.

Differentiation

Rain offers a secure spend management platform for decentralized organizations like DAOs.

Rain leverages blockchain infrastructure for instant and secure transactions.

Rain integrates digital assets with fiat systems for seamless Web3 team operations.

Upsides

Rain's partnership with Paymentology enhances data-driven decision-making and customer experience.

Collaboration with Portal and PayPal can increase Rain's user base.

$6 million seed funding supports expansion in DAO and Web3 sectors.

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