[Remote] Customer Experience Associate at Home Chef

Remote

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Food & BeverageIndustries

Requirements

Prior experience in Customer Support or related positions (restaurants, retail, etc.)
General high school diploma or equivalent

Responsibilities

Respond to customer issues, complaints, and inquiries via phone, email, and chat
Make account updates
Assist with the use of the platform
Document incidents via live support channels
Train and learn the platform’s basics and use
Use in-house resources
Problem-solving
Support customers with people skills
Assist customers via incoming phone calls (up to 24 hours per week)
Assist customers via inbound email and web form tickets (up to 10 hours per week)
Assist customers via inbound AI chat (helpshift) (up to 12 hours per week)
Participate in daily/weekly team meetings and stand-ups
Actively look for trends in customer inquiries
Research and resolve complicated issues
Contribute to root-cause analysis of new bugs, operational misses, and service disruptions

Skills

Customer Service

Problem-solving

Communication

Account Updates

Platform Support

Incident Documentation

Home Chef

Meal kit delivery service with fresh ingredients

About Home Chef

Home Chef provides a meal kit delivery service that sends fresh ingredients and easy-to-follow recipes directly to customers' homes. This service is designed for busy individuals and families who want the convenience of home-cooked meals without the need for meal planning or grocery shopping. Customers subscribe to various meal plans that cater to their dietary preferences, receiving a weekly box with pre-portioned ingredients and step-by-step instructions for preparing meals. Home Chef stands out from competitors by offering a diverse menu that includes a wide range of meal options, ensuring there is something for everyone. The company's goal is to save time and reduce the stress of meal preparation while delivering high-quality ingredients and delicious recipes, making it easier for modern households to enjoy home-cooked meals.

Chicago, IllinoisHeadquarters

2013Year Founded

$55.4MTotal Funding

ACQUISITIONCompany Stage

Food & Agriculture, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Vision insurance

Dental insurance

Health insurance

401(k) match

Casual wear

Weekly credit toward lunch provided

Produce and snacks

Employee discount

Life insurance

Disability insurance

Fun workspace

FSA

Flexible hours

Flexible PTO

Risks

Increased competition from new meal kit services like Gobble and EveryPlate threatens market share.

Environmental concerns over plastic packaging may lead to customer backlash.

Supply chain disruptions could affect ingredient availability and quality, impacting customer satisfaction.

Differentiation

Home Chef offers diverse meal plans catering to various dietary preferences and needs.

Partnerships with popular franchises like PAW Patrol and Bluey attract families and young audiences.

Sustainability initiatives, including food rescue programs, align with growing consumer eco-consciousness.

Upsides

Rising demand for meal kits with unique dietary options boosts Home Chef's menu expansion.

Collaborations with media franchises enhance brand visibility and customer engagement.

Growing popularity of subscription services supports Home Chef's business model and customer retention.

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