Customer Experience Advisor | S1 | Retail Banking | Tooting Branch at Santander

London, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Retail Banking, Financial ServicesIndustries

Requirements

Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
The ability to communicate effectively with customers to truly understand their needs (Required)
A real desire to go above-and-beyond for customers (Preferred)
Effective team working skills with a flexible, can-do approach to work (Preferred)
Openness to a broad range of activities even if outside of standard expectations (Preferred)
Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

Acting as the first point of contact for customers in branch or over the phone
Assisting with day-to-day transactions, queries and servicing
Answering customer calls into our contact centre
Building relationships and finding solutions
Developing your knowledge of services and products to help our customers
Identifying new ways to improve the customer experience

Skills

Key technologies and capabilities for this role

Customer ServiceRetail BankingCash TransactionsFraud ProtectionTelephone BankingProblem SolvingRisk Management

Questions & Answers

Common questions about this position

What are the working hours and schedule for this role?

The role is full-time at 35 hours per week on a rota basis from Monday to Saturday, between 8am and 6pm.

Where is this position based?

The position is based out of the Tooting Branch in the United Kingdom.

What skills and qualities are needed for this Customer Experience Advisor role?

You need to be flexible, multi-skilled, a good listener and problem solver, comfortable with variety, and able to build relationships while identifying ways to improve customer experience.

What is the team environment like at Santander's Tooting Branch?

It's a close-knit team in a busy, varied, and challenging branch environment where you'll have plenty of support.

What makes a strong candidate for this position?

A strong candidate is flexible, thrives in a multi-skilled environment with variety, excels as a listener and problem solver, and proactively builds customer relationships while improving experiences.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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