Customer Experience at WeWork

Buenos Aires, Buenos Aires, Argentina

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Real Estate, Workspace SolutionsIndustries

Requirements

Ability to act as the primary point of contact and "face" of WeWork, supporting multiple buildings as required
Capacity to report to Community Management team and take direction from Community Lead and Community Manager
Illustrate WeWork’s core values while working towards the company mission
Warm and welcoming demeanor for greeting members and guests
Ability to learn names of members and guests to build relationships
Skill in anticipating member and guest needs using collected information for personalized experiences
Knowledge of WeWork policies, procedures, guest policy, community etiquette, and building-specific forms (e.g., pet forms, filming requests, bike room requests)
Proficiency with tools like Welkio iPad, Spacestation or equivalent system, and WeWork member network
Capability to provide feedback on events, evaluate based on attendance/satisfaction/impact, and promote events (e.g., create/post posters)
Knowledge of local resources (restaurants, delivery, catering, venues, post office, shipping, supplies)

Responsibilities

Cover the front desk during business hours as on-site point of contact at member floor or Community Bar
Greet members and guests warmly
Ensure guests sign in via Welkio iPad per guest policy
Keep front desk clean and organized; notify members of food deliveries/couriers
Answer questions on way-finding, policies, procedures, and community etiquette
Ensure building-specific forms are up to date
Provide feedback on event programming, evaluate events, celebrate member milestones with gifts/notes
Distribute event info, create/post weekly and individual event posters, ensure operational requirements (e.g., elevators, HVAC)
Input member notes into Spacestation or equivalent; identify opportunities to connect members
Be active on WeWork member network; write/send broadcasts on building updates
Ensure appropriate music levels and activations
Receive, process, sort, organize mail; keep mailroom clean
Locate/issue posts via regional system; handle "Return to Sender" for unclaimed mail after 30 days
Ensure courier parcels have correct details; investigate/escalate/resolve lost packages
Track, audit, and organize collected keys
Build welcoming community through events and relationships
Ensure building is fully operational with efficient processes
Drive growth and promotion of WeWork services

Skills

Key technologies and capabilities for this role

Customer ServiceCommunity BuildingEvent ManagementFront Desk OperationsGuest ManagementRelationship Building

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment opportunity.

What is the work location or remote policy for this role?

This is an on-site role where you will cover the front desk during business hours and support buildings as required, with no mention of remote work.

What skills are required for the Customer Experience role?

Key skills include building relationships with members, anticipating needs to personalize experiences, event coordination and feedback, front desk operations like guest check-in, and illustrating WeWork’s core values.

What is the company culture like at WeWork?

WeWork emphasizes building a welcoming and collaborative community, empowering members to do their best work, and upholding core values while leading the future of work.

What makes a strong candidate for this Customer Experience position?

Strong candidates excel at creating personalized member experiences, fostering community through events and relationships, handling front desk operations efficiently, and aligning with WeWork's mission and core values.

WeWork

Provides coworking and office space solutions

About WeWork

WeWork provides shared workspaces and office solutions for individuals and businesses. Their spaces are designed to be flexible, allowing users to rent desks or private offices based on their needs. WeWork's locations are equipped with amenities such as high-speed internet, meeting rooms, and communal areas, making it easy for members to collaborate and network. Unlike traditional office rentals, WeWork offers short-term leases and a variety of membership plans, catering to freelancers, startups, and larger enterprises. The goal of WeWork is to create environments that foster productivity and community among its members.

New York City, New YorkHeadquarters

2010Year Founded

$12,795.1MTotal Funding

IPOCompany Stage

Social Impact, Real EstateIndustries

5,001-10,000Employees

Benefits

Competitive healthcare benefits

Life and AD&D insurance

401(k) matching

20 days of PTO

10 paid holidays

80 hours of paid sick time per full calendar year

16 weeks paid parental leave

Risks

Increased competition from Upflex threatens WeWork's market share.

WeWork's $19 billion debt limits financial flexibility and growth investment.

Bankruptcy filing indicates financial instability, risking client trust and membership decline.

Differentiation

WeWork transforms buildings into dynamic, collaborative workspaces for creativity and focus.

WeWork offers infrastructure, services, events, and tech for creators to thrive.

WeWork's eco-friendly workspaces attract environmentally conscious businesses.

Upsides

Flexible workspace demand is increasing with hybrid work models benefiting WeWork.

Digital nomadism rise creates global demand for coworking spaces, expanding WeWork's market.

Corporate downsizing in favor of flexible leases aligns with WeWork's offerings.

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