Associate Director Customer Engagement – Supply Management (Germany)

Employment Type: Full-time

Position Overview

Joining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology with a diverse pipeline of development programs across various diseases. As an employee, you'll be part of a continually growing organization working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives. Moderna's commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience with the potential to make a significant impact on patients' lives worldwide.

As Associate Director Customer Engagement – Supply Management, you will play a pivotal role in ensuring effective wholesale management and targeted customer engagement within Germany. Reporting to the General Manager, you will be responsible for overseeing last-mile logistics, steering wholesaler relationships, and implementing strategic solutions to optimize supply processes. This is a dual-focus role requiring both operational excellence in wholesale steering and proactive in-field customer engagement, particularly with general practitioners in key target regions (East/South Germany). By aligning Moderna’s supply chain strategies with customer needs, you will enhance product availability, improve logistical efficiency, and contribute to Moderna’s broader business objectives in Germany.

Responsibilities

Deliver to Expectations:

• Ensure timely and effective delivery of Moderna’s products in Germany, aligning with customer needs and business objectives.

Wholesale Steering:

• Lead and oversee Moderna’s wholesale management strategy, ensuring smooth execution and alignment with strategic goals.

Last-Mile Logistics & Wholesale Management:

• Develop and maintain strong relationships with wholesale partners to ensure seamless distribution, prevent disruptions, and optimize last-mile operations.

Customer Engagement:

• Implement a focused engagement strategy for general practitioners in the East/South region, ensuring strong partnerships that drive product adoption and commercial success.

Additional Responsibilities:

• Driving operational execution to support Moderna’s broader business objectives in Germany.
• Collaborating with global teams to ensure an efficient and optimized supply process.
• Acting as the key point of contact for wholesalers, ensuring they are aligned with Moderna’s distribution strategy and customer engagement objectives.
• Addressing supply chain challenges proactively by developing data-driven solutions to optimize logistics.
• Monitoring customer and wholesaler feedback to drive continuous process improvements.

Moderna Mindsets for Success

We act with urgency:

• In a role that ensures the efficient delivery of products and seamless last-mile logistics, speed and responsiveness are essential. You will need to make quick, strategic decisions to ensure supply continuity and customer satisfaction.

We behave like owners:

• Managing both wholesale relationships and customer engagement requires a high degree of ownership. You will be responsible for driving initiatives that impact Moderna’s commercial success in Germany, ensuring that every aspect of supply management and customer interaction is optimized.

Requirements

• Bachelor/Master’s Degree and 7+ years of expertise and leadership experience in pharmacy management, customer engagement, and/or wholesale logistics, preferably within the pharmaceutical or biotech sectors.
• Demonstrated success in managing customer engagement initiatives related to sales operations and wholesale management.
• Strong customer-centric mindset across the various dimensions of the role.
• Proven ability to develop and implement innovative last-mile solutions and drive to implement continuous improvement processes.
• Strong expertise in collaborating with global and regional teams.