Customer Education Specialist at MaintainX

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Industrial, IoT, MaintenanceIndustries

Requirements

A minimum of two (2) years experience in an education-related role, such as Customer Education, Training & Enablement, Learning & Development, or teaching
A minimum of one (1) year experience developing and delivering instructor-led learning experiences
Proficiency with content development tools for live training material such as Google Slides, PowerPoint, Canva, and Figma
Familiarity with live training delivery systems such as Zoom Webinar, Webex, or CloudShare
Experience collaborating with subject matter experts (SMEs) for content ideation and review
A strong ability to communicate technical concepts in accessible and concise language
An acute eye for detail when it comes to grammar, aesthetics, and consistency

Responsibilities

Define educational content requirements, in consultation with internal subject matter experts, to support customers’ development of key MRO-related skills and competencies
Research customer personas to understand what motivates them to learn about the MaintainX product
Use models such as ADDIE and SAM to develop instructor-led learning experiences that help customers adopt new and existing MaintainX features
Deliver (and/or coordinate the delivery of) the instructor-led learning experiences that you design, including live and on-demand webinars, virtual classes, and training sessions at field events
Help define the Customer Education roadmap in collaboration with your broader team
Provide consultation to other Customer Education team members on curriculum and content design

Skills

Key technologies and capabilities for this role

ADDIESAMcurriculum designcontent designwebinarsvirtual classesinstructor-led trainingMROcustomer personasinstructional design

Questions & Answers

Common questions about this position

What experience is required for the Customer Education Specialist role?

A minimum of two years in an education-related role such as Customer Education, Training & Enablement, Learning & Development, or teaching is required, along with at least one year developing and delivering instructor-led learning experiences. Proficiency with tools like Google Slides, PowerPoint, Canva, and Figma, familiarity with live training systems like Zoom Webinar or Webex, and experience collaborating with SMEs are also needed.

What are the main responsibilities of this position?

The role involves defining educational content requirements, researching customer personas, using models like ADDIE and SAM to develop instructor-led learning experiences, delivering webinars and trainings, helping define the Customer Education roadmap, and providing consultation on curriculum design.

Is the salary or compensation mentioned for this role?

This information is not specified in the job description.

What is the location or work arrangement for this position?

This information is not specified in the job description.

What makes a strong candidate for this Customer Education Specialist role?

Candidates with 2+ years in education roles, experience delivering instructor-led training, proficiency in content tools like PowerPoint and Figma, and the ability to communicate technical concepts accessibly stand out. Nice-to-haves include fluency in Spanish or French, industrial maintenance experience, or familiarity with CMMS systems.

MaintainX

SaaS platform for maintenance management

About MaintainX

MaintainX provides a digital platform designed for maintenance and operations management, primarily targeting industrial clients in sectors like manufacturing and food and beverage. The platform operates as a software-as-a-service (SaaS) solution, enabling businesses to track both reactive maintenance, which addresses issues as they arise, and preventive maintenance, which involves regular checks to avoid problems. MaintainX enhances operational efficiency by incorporating artificial intelligence for tasks such as real-time inventory management and asset management. Unlike many competitors, MaintainX offers an open API for easy integration with existing systems and provides educational resources through its Academy to help clients fully utilize the platform. The company's goal is to drive digital transformation in maintenance and operations, improving productivity and reducing manual work for its users.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$90.3MTotal Funding

SERIES_CCompany Stage

Industrial & Manufacturing, Enterprise Software, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Unlimited Paid Time Off

Company Equity

Stock Options

Risks

Emerging startups with similar SaaS solutions could erode MaintainX's market share.

Rapid technological advancements may strain MaintainX's resources to stay competitive.

Economic downturns in key industries could reduce spending on maintenance software.

Differentiation

MaintainX offers a comprehensive IoT-enabled maintenance platform for industrial teams.

The platform integrates AI to enhance predictive maintenance and operational efficiency.

MaintainX provides an open API for seamless integration with existing business systems.

Upsides

MaintainX raised $50M in Series C funding, boosting its growth potential.

The trend towards predictive maintenance aligns with MaintainX's AI-powered features.

Increased IoT adoption in industries drives demand for MaintainX's solutions.

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