Customer Delivery Specialist at Hewlett Packard Enterprise

Wroclaw, Lower Silesian Voivodeship, Poland

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

University degree or equivalent experience
Typically 2-4 years’ experience in a business related function, preferably finance or accounting
Fluent Dutch and English is required
Proven ability to multitask
Attention to detail
Effective organization, time management, prioritization, follow-up and execution skills
Excellent communication skills (e.g. written, verbal)
Good working knowledge of Microsoft Office (MS Advance Excel, Word, PPT)
Mastery in English and local language as required
Ability to work as proactive member of a team, as well as independently
Exercises independent judgment within generally defined policies and practices to identify and select a solution
Strong Enterprise Contributor skills to drive to the best business outcome for the customer and the company as a whole
Additional Skills: Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Awareness (inferred from truncated list)

Responsibilities

Responsible for complex (non-programmatic) process
Owns complex operational processes, such as ALD requirements, quote, deal coordination, bid management, supplier invoice management and sales reporting
Manage and support legally approved documentation
Apply subject matter knowledge to solve common and complex business issues and provide input for process improvements
Play an important role in managing the Sales forecast
Funding and booking Schedule of Authority (SOA)
Manage and execute all the tasks required for the delivery of complex (non-programmatic) solutions
Compliance with established guidelines and policies
Knowledge of systems and tools to manage all tasks
Monitor Supplier Payments and Volume Targets
Frequent communication with partners, customers, colleagues
Partner with Sales
Successfully manage reseller relationships
Solid understanding of solution to assigned Named accounts (Tier 1&2)
Local language requirement for interaction with customers
Support total customer experience
Communicate/escalate to CRM / PRM any customer / partner changes quickly, consistently, effectively
Collaborate and engage with team members providing valuable input for customer projects/solutions
May act as a team or project leader validating deliverables and team decision making processes
Provides guidance and leadership to all colleagues

Skills

Key technologies and capabilities for this role

Quote ManagementDeal CoordinationBid ManagementSupplier Invoice ManagementSales ReportingBusiness ApplicationsProcess ImprovementsDocumentation Management

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

This role is designed as ‘Hybrid’ with an expectation to work on average 2 days per week from an HPE office.

What is the salary or compensation for this position?

This information is not specified in the job description.

What key responsibilities and skills are required for the Customer Delivery Specialist role?

The role requires owning complex operational processes like ALD requirements, quote and deal coordination, bid management, supplier invoice management, and sales reporting, along with applying subject matter knowledge to solve business issues, frequent communication with partners and customers, and local language proficiency for customer interactions.

What is the company culture like at Hewlett Packard Enterprise?

HPE's culture thrives on finding new and better ways to accelerate what’s next, values varied backgrounds, offers flexibility to manage work and personal needs, embraces bold moves together, and supports career growth.

What makes a strong candidate for this Customer Delivery Specialist position?

Strong candidates will have experience managing complex operational processes, strong communication skills for partners and customers including local language proficiency, ability to solve complex business issues, and leadership skills to guide teams and provide input for improvements.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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