Job Opportunity at Voya Financial

Position Overview

Voya Financial is seeking passionate individuals to join our team and help customers achieve their retirement goals. This role is ideal for those who thrive in a dynamic call center environment and are looking to build a long-term career in financial services. You will be responsible for assisting Voya's customers by educating them on their retirement plans and responding to inquiries about various retirement products and plans, including 401(k), 403(b), 457, and 401(a). The focus is on delivering an outstanding customer experience through financial advice and mentorship, simplifying product features and annuity plan concepts for customers, agents, and beneficiaries. No prior retirement knowledge is required; comprehensive training will be provided.

Company Mission & Culture

Together, we fight for everyone’s opportunity for a better financial future. Voya believes in being bold and committed to action, fostering a work environment where differences are understood, valued, and intentionally pursued. We are committed to ensuring that every individual and community has access to financial opportunities. We believe our employees own our culture and are responsible for fostering an environment where everyone feels comfortable bringing their whole selves to work.

Why Join Voya?

• Strong Purpose: Contribute to a mission focused on improving financial futures.
• Award-Winning Workplace: Certified as a ‘Great Place to Work’, named among ‘World’s Most Ethical Companies’, ‘World’s Most Admired Companies’, ‘World’s Best Employer’, and ‘Best Place to Work for Disability Inclusion’.
• Career Growth: Access intentional career paths through our Destination You career path program.
• Comprehensive Training: Benefit from up to eight weeks of paid training and continuous learning opportunities.
• Supportive Environment: Receive monthly 1:1 coaching sessions, team huddles, and dedicated prep time.

Responsibilities

• Handle inbound calls to build relationships with customers.
• Educate customers on their retirement plans.
• Respond to customer inquiries on Retirement Products and Plans (401(k), 403(b), 457, 401(a)).
• Provide retirement financial advice and mentorship.
• Clearly explain product features and annuity plan concepts to customers, agents, and beneficiaries.

Requirements

• Availability to work between 7:30 AM and 10:00 PM Eastern Standard Time, as business requires.
• Passion for providing exceptional customer service.
• Ability to thrive in a lively and dynamic call center environment.
• Desire to build relationships and work in a team setting.

Application Instructions

Please review your resume carefully before applying to ensure your employment and education history are accurately reflected (including employer name(s), dates of employment, institution name(s), and degree(s) completed, if applicable). Inaccurate information may impede the application process.

Employment Type

Full-time

Location Type

[Information not provided]

Salary

[Information not provided]