Customer Care Tenant Management Analyst at Workday

Warsaw, Woj. Mazowieckie, Poland

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, HR TechIndustries

Requirements

Ability to work closely with other Customer Care analysts to ensure efficient follow-up on customer inquiries
Ability to handle incoming cases and resolve customer issues in a timely manner
Ability to clearly and succinctly communicate with customers
Ability to liaise between the customer and internal teams to ensure customer needs are met
Ability to prioritize and escalate customer issues as needed

Responsibilities

Work closely with other Customer Care analysts to ensure efficient follow-up on customer inquiries
Handle incoming cases and resolve customer issues in a timely manner
Clearly and succinctly communicate with customers
Liaise between the customer and our internal teams to ensure customer needs are met
Prioritize and escalate customer issues as needed

Skills

Key technologies and capabilities for this role

Customer SupportCase ManagementCustomer CommunicationIssue ResolutionTenant ManagementTeam Collaboration

Questions & Answers

Common questions about this position

What is the work location for this Customer Care Tenant Management Analyst role?

The role is part of the growing presence in Poland, with the Customer Care team operating globally including locations in EMEA such as Dublin, Ireland, and Warsaw, Poland.

What skills are required for the Customer Care Tenant Management Analyst position?

Key skills include working closely with other analysts for efficient follow-up on inquiries, handling and resolving customer cases timely, clear communication with customers, liaising between customers and internal teams, and prioritizing/escalating issues as needed.

What is the company culture like at Workday?

Workday's culture is rooted in integrity, empathy, and shared enthusiasm, with a focus on tackling big challenges with bold ideas, genuine care, curious minds, courageous collaborators, and sun-drenched optimism.

What does the Customer Care team structure look like at Workday?

The Customer Care team is a diverse, global team united by commitment to extraordinary support, operating across Americas (California, Texas, Georgia, Costa Rica), EMEA (Dublin, Ireland, Warsaw, Poland), and APAC (Pune, India; Auckland, New Zealand).

What makes a strong candidate for this role at Workday?

Strong candidates are curious minds and courageous collaborators who excel at handling customer inquiries efficiently, resolving issues timely, communicating clearly, liaising with teams, and prioritizing escalations, while bringing optimism and drive.

Workday

Cloud applications for finance and HR management

About Workday

Workday provides enterprise cloud applications that focus on finance and human resources for medium to large-sized businesses across various industries. Its main products include Workday Human Capital Management, Workday Financial Management, Workday Adaptive Planning, and Workday Student, which help organizations manage their workforce and streamline financial operations. The software operates on a subscription model, allowing clients to pay a recurring fee based on the number of users and specific modules needed. This model supports continuous updates and improvements to the software. Workday stands out from competitors due to its strong emphasis on customer satisfaction and employee engagement, offering tools like Workday Peakon Employee Voice to enhance workforce experience. The company's goal is to provide essential tools that improve operational efficiency and support businesses in managing their human resources and financial operations effectively.

Pleasanton, CaliforniaHeadquarters

2005Year Founded

$209.4MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Performance Bonus

Stock Options

Professional Development Budget

Conference Attendance Budget

Risks

Emerging HR tech startups like Buk could challenge Workday's market share.

Dependency on third-party platforms like Udemy may complicate service delivery.

Strategic shifts under new leadership could disrupt existing customer relationships.

Differentiation

Workday is a leader in cloud-based HCM and ERP solutions for large enterprises.

The company offers a subscription model ensuring steady revenue and continuous software updates.

Workday's focus on employee engagement tools like Peakon sets it apart in the market.

Upsides

Increased demand for cloud HCM solutions boosts Workday's market potential.

AI-driven analytics enhance Workday's financial management offerings with predictive insights.

Workday's partner ecosystem expansion, like with MetLife, opens new customer opportunities.

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