Customer Care Team Lead at Medtronic

Copenhagen, Capital, Denmark

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Fluent in Finnish and Swedish or Danish and Norwegian
Proven team leader with a positive, “can-do” attitude who leads by example and motivates others toward shared goals
Strong business acumen with customer focus, problem-solving mindset, and ability to drive organizational change
Excellent communication, interpersonal, and relationship-building skills across teams, customers, and stakeholders
Highly organized and data-driven, with experience managing time, projects, and presentations effectively
Demonstrated resilience, integrity, and emotional intelligence—able to handle pressure, have difficult conversations, and show empathy toward patients
Proficient in CRM systems (ideally SAP)
Demonstrates empathy and understanding by thinking from the customer’s perspective, supported by strong communication skills and a structured, resilient, and customer-focused approach
Driven by problem-solving and continuous process improvement, motivates others toward shared goals while maintaining a positive, can-do attitude
High level of accuracy, accountability, integrity, and flexibility in every task

Responsibilities

Lead and support a high-performing team through daily operations, workload planning, training, and decision-making to achieve KPIs and service levels
Build and maintain strong relationships with hospital staff, medical associations, and key opinion leaders to drive business performance
Coach and develop team members, fostering growth, collaboration, and alignment with company goals
Provide expert support across customers, back office, and field sales teams with comprehensive knowledge of products, systems, and processes
Identify and resolve problems or escalations proactively, implementing process improvements and supporting new regional initiatives
Monitor and report on performance, SLAs, and communication flows, ensuring exceptional customer satisfaction and cross-functional collaboration

Skills

Team Leadership

Customer Care

Workload Planning

Training

Stakeholder Management

KPI Management

Service Levels

Relationship Building

Coaching

Diabetes Healthcare

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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