Customer Care Specialist - Valves at Baker Hughes

Singapore, Singapore, Singapore

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, IndustrialIndustries

Requirements

Bachelor’s degree in Engineering, with Chemical or Mechanical Engineering preferred
Minimum of 10 years related experience in a similar position and organization, preferably with control valves experience or in the oil and gas industry, power plant, or chemical industry
Previous experience in order fulfillment
Previous experience in a customer-facing role

Responsibilities

Act as the primary customer contact throughout each order, ensuring on-time delivery, profit and loss accountability, and customer satisfaction
Develop close relationships with customers, end users, and partners to understand needs and resolve specification and commercial issues
Practice formal order/project management methodologies, develop robust order/project plans with cross-functional teams, lead order/project meetings, manage risks, and coordinate multiple departments such as Engineering, Procurement, and Finance
Work closely with commercial functions to support preparation of proposals for customers to win orders/projects and build solutions meeting technical, commercial, and delivery requirements
Monitor financial and operational performance against plans, manage budgets and costs, negotiate change orders to optimize margins, and ensure timely identification of margin variances to implement mitigation plans
Ensure on-time delivery percentage, sales margin, customer feedback scores, and project closeouts
Utilize systems such as SAP, Microsoft Project, and Alfresco to support order/project execution and documentation

Skills

SAP

Microsoft Project

Alfresco

Project Management

Order Execution

Customer Relations

Risk Management

Budget Management

Baker Hughes

Energy technology solutions for oil and gas

About Baker Hughes

Baker Hughes provides a wide range of services and products aimed at improving the performance and sustainability of businesses in the oil and gas industry. Their offerings include advanced technology solutions, consultancy services, and training programs that help clients optimize operations, enhance safety, and minimize environmental impact. The company focuses on machine asset management and health monitoring solutions, and their training services combine e-learning with classroom instruction to boost workforce competency. Unlike many competitors, Baker Hughes integrates sustainability into its core business model, emphasizing environmental, social, and governance principles. Their goal is to lead the transition to cleaner energy by reducing their carbon footprint and promoting diversity and inclusion within their workforce.

Houston, TexasHeadquarters

1972Year Founded

IPOCompany Stage

Consulting, EnergyIndustries