Pumpkin

Customer Care Retention Specialist

Phoenix, Arizona, United States

Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Insurance, Financial Services, HealthcareIndustries

Requirements

Candidates must possess a Property & Casualty Producers License and be located in either Mountain Standard Time (MST) or Pacific Standard Time (PST).

Responsibilities

The Customer Care Retention Specialist will provide exceptional service to pet parents via various communication channels, including phone, email, text, and chat, educating them on the benefits of insurance and non-insurance products, optimizing performance tracking, maintaining data integrity, and ensuring compliance with company policies and guidelines while expanding coverage and enhancing protection for pets.

Skills

Customer Service
Communication
Data Entry
Ticketing Software
Property & Casualty License
Problem-Solving

Pumpkin

Pet insurance and wellness plans provider

About Pumpkin

Pumpkin.care provides pet insurance and wellness plans aimed at making veterinary care more affordable for pet owners. Their insurance plans cover up to 90% of eligible vet bills, which helps pet parents manage costs related to routine care, accidents, and illnesses. The company operates on a subscription model, where customers pay a monthly or annual premium for coverage. In addition to insurance, Pumpkin.care offers preventive care wellness products, including services like check-ups and vaccinations, to support pet health. Unlike many competitors, Pumpkin.care emphasizes a people-first culture and provides valuable resources and advice from veterinary professionals, enhancing their role as a pet health expert. The goal of Pumpkin.care is to ensure that all pets have access to quality veterinary care without financial strain.

Key Metrics

New York City, New YorkHeadquarters
2019Year Founded
ACQUISITIONCompany Stage
HealthcareIndustries
51-200Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Paid Holidays
401(k) Retirement Plan
401(k) Company Match

Risks

Increased competition from new entrants like Lemonade Pet Insurance challenges market share.
Potential claim processing delays could lead to customer dissatisfaction.
JAB Holding's acquisition may disrupt operations or alienate existing customers.

Differentiation

Pumpkin offers up to 90% coverage on eligible vet bills, easing financial strain.
The company provides tailored wellness plans, catering to specific breeds and health conditions.
Pumpkin's partnership with PetMeds expands its reach to over 2 million active customers.

Upsides

Growing demand for pet telehealth services enhances Pumpkin's accessibility and convenience.
Interest in personalized wellness plans aligns with Pumpkin's tailored offerings.
Collaboration with veterinary clinics offers bundled services, increasing value for customers.

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