Retention Specialist
Constant Contact$34,000 - $40,000/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Insurance, Financial Services, HealthcareIndustries
Requirements
Candidates must possess a Property & Casualty Producers License and be located in either Mountain Standard Time (MST) or Pacific Standard Time (PST).
Responsibilities
The Customer Care Retention Specialist will provide exceptional service to pet parents via various communication channels, including phone, email, text, and chat, educating them on the benefits of insurance and non-insurance products, optimizing performance tracking, maintaining data integrity, and ensuring compliance with company policies and guidelines while expanding coverage and enhancing protection for pets.
Skills
Customer Service
Communication
Data Entry
Ticketing Software
Property & Casualty License
Problem-Solving
Pumpkin
Pet insurance and wellness plans provider
About Pumpkin
Pumpkin.care provides pet insurance and wellness plans aimed at making veterinary care more affordable for pet owners. Their insurance plans cover up to 90% of eligible vet bills, which helps pet parents manage costs related to routine care, accidents, and illnesses. The company operates on a subscription model, where customers pay a monthly or annual premium for coverage. In addition to insurance, Pumpkin.care offers preventive care wellness products, including services like check-ups and vaccinations, to support pet health. Unlike many competitors, Pumpkin.care emphasizes a people-first culture and provides valuable resources and advice from veterinary professionals, enhancing their role as a pet health expert. The goal of Pumpkin.care is to ensure that all pets have access to quality veterinary care without financial strain.
New York City, New YorkHeadquarters
2019Year Founded
ACQUISITIONCompany Stage
HealthcareIndustries
51-200Employees