Customer Care Representative at FedEx

Katowice, Silesian Voivodeship, Poland

FedEx Logo
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Logistics, TransportationIndustries

Requirements

  • Biegła znajomość języka polskiego i angielskiego – zarówno w mowie, jak i w piśmie – poziom min. B1
  • Znajomość obsługi komputera i umiejętność łatwego poruszania się między różnymi ekranami i systemami
  • Doskonałe umiejętności komunikacyjne
  • Pozytywne nastawienie na rozwiązywanie problemów w celu znalezienia najlepszego rozwiązania dla klienta
  • Zaufanie, empatia i życzliwość, aby zapewnić klientom doskonałe wrażenia
  • Elastyczność w dostosowywaniu się do dynamicznego otoczenia biznesowego
  • Chęć pracy w międzynarodowym, dynamicznym środowisku

Responsibilities

  • Telefoniczna obsługa klienta - obsługa połączeń przychodzących
  • Dostarczanie dokładnych informacji i wskazówek naszym klientom za pośrednictwem telefonu, czatu lub poczty elektronicznej
  • Doradzanie naszym klientom w zakresie korzystania z usług i narzędzi FedEx
  • Pomaganie klientom w rozwiązywaniu bieżących problemów
  • Identyfikacja nowych możliwości rozwoju biznesu z naszymi klientami
  • Współpraca z innymi zespołami FedEx w celu zapewnienia wyjątkowej obsługi każdego klienta

Skills

Key technologies and capabilities for this role

Polish B1English B1Customer ServiceTelephone SupportChat SupportEmail SupportComputer ProficiencyCommunication SkillsProblem Solving

Questions & Answers

Common questions about this position

What benefits does FedEx offer for this Customer Care Representative position?

FedEx provides stable employment on a work contract, onboarding training, an attractive extra-salary benefits package including medical care, life insurance, funding for Multisport/MyBenefit card, English language learning platform, Employee Assistance Program for legal, financial, and psychological advice, funding for learning and development programs, and career growth opportunities.

Is this Customer Care Representative role remote or office-based?

This information is not specified in the job description.

What skills are required for the Customer Care Representative position?

Required skills include fluent Polish and English at minimum B1 level in speaking and writing, computer proficiency with ability to navigate multiple screens and systems, excellent communication skills, positive problem-solving attitude, trust, empathy, kindness, and flexibility in a dynamic business environment.

What is the company culture like at FedEx for this role?

FedEx follows a People-Service-Profit philosophy that prioritizes people first, fosters a diverse and inclusive workforce with growth opportunities for all, and values an international, dynamic environment with exceptional customer service.

What makes a strong candidate for the Customer Care Representative role?

Strong candidates demonstrate fluent Polish and English (B1+), excellent communication and computer skills, a positive problem-solving mindset with empathy and flexibility, and enthusiasm for working in an international, dynamic team environment.

FedEx

Global logistics and transportation services provider

About FedEx

FedEx provides logistics and transportation services, focusing on shipping, package tracking, and supply chain management. The company serves a diverse clientele, including small businesses, large corporations, and individual consumers, across various regions worldwide. FedEx's services include express shipping for fast delivery, ground shipping for cost-effective options, freight services for large shipments, and customs brokerage to assist with international shipping regulations. What sets FedEx apart from its competitors is its extensive global network and reliable service, which allows it to offer a wide range of delivery options tailored to different needs. The company's goal is to ensure efficient and dependable delivery solutions for all its customers.

Memphis, TennesseeHeadquarters
1973Year Founded
IPOCompany Stage
Automotive & TransportationIndustries
10,001+Employees

Risks

Increased competition from GXO Logistics may impact market share.
Surcharge extensions could drive customers to cost-effective alternatives.
Divestment of FedEx Freight may cause short-term operational disruptions.

Differentiation

FedEx's DRIVE program enhances decision-making and operational efficiency.
The One-Stop Shop platform streamlines global shipping for businesses.
FedEx's electric vehicles in Singapore align with sustainability trends.

Upsides

DRIVE program could lead to cost savings and improved service delivery.
One-Stop Shop offers a competitive edge in logistics solutions.
Electric vehicles may reduce operational costs and carbon footprint.

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