Customer Care Representative at Pattern

Lehi, Utah, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Ecommerce, TechnologyIndustries

Requirements

Bachelor’s degree preferred, but not required
1 year of customer service experience
Effective social interaction, verbal and written communication, organizational skills, and the ability to perform a variety of tasks efficiently
Working knowledge of Ecommerce platforms (Shopify and Zendesk are helpful, but not required)
Type 40+ WPM
Computer proficient with MS Office products
Strong analytical skills, detail-oriented, self-motivated and proactive

Responsibilities

Act as a liaison between customer, manufacturer, and Ecommerce platforms including Amazon, Walmart, Shopify, and others in US and global marketplaces
Manage multiple brand interactions across all marketplaces through phone calls, chats, and emails
Represent a primary brand partner and provide support for our mutual customers
Identify trends and opportunities that need to be addressed throughout the company
Respond to consumer-facing questions that help positively impact buyer behavior on Amazon
Help customers through their whole journey to resolution
Manage customer refunds
Partner with your manager to take on new tasks and projects as our team continues to expand what we offer to our stakeholders

Skills

Key technologies and capabilities for this role

ZendeskShopifyAmazonCustomer SupportChat SupportPhone SupportEcommerce Platforms

Questions & Answers

Common questions about this position

Is this position salaried or hourly?

This is a full-time hourly position.

What is the salary or hourly rate for this role?

This information is not specified in the job description.

What skills are required for the Customer Care Representative role?

Requirements include 1 year of customer service experience, effective social interaction, verbal and written communication, organizational skills, ability to perform tasks efficiently, typing 40+ WPM, and working knowledge of ecommerce platforms like Shopify and Zendesk (helpful but not required). A Bachelor’s degree is preferred but not required.

What is the work arrangement or location for this position?

This information is not specified in the job description.

What does Pattern's company culture look like?

Pattern emphasizes employee experience at the center of its business model, has been recognized as one of Newsweek’s Global Most Loved Workplaces, features elite teams at HQ and overseas, and is dedicated to creating awesome moments while supporting partner success with hustle and a touch of nerd.

Pattern

Ecommerce acceleration and competitive analysis

About Pattern

Pattern.com focuses on ecommerce acceleration, particularly on Amazon, by providing a free digital shelf management software that analyzes data from millions of searches and products. This tool uses machine learning to give brands insights into their competition, helping them optimize their product listings. Unlike competitors, Pattern.com offers both free tools and premium services, including market insights and consultancy, to help brands grow on Amazon. The company's goal is to empower brands to enhance their visibility and sales on one of the largest online marketplaces.

Lehi, UtahHeadquarters

2013Year Founded

$269.4MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Consulting, Consumer GoodsIndustries

1,001-5,000Employees

Risks

Increased competition from AI-driven ecommerce platforms could erode Pattern's market share.

The rapid growth of Amazon's third-party sellers may dilute Pattern's service effectiveness.

The partnership with Giggster may divert focus from core ecommerce services.

Differentiation

Pattern offers a free digital shelf management tool for Amazon sellers.

The company uses machine learning to provide customized insights for product optimization.

Pattern's premium services include deep market insights and patented technology solutions.

Upsides

Pattern was named one of the World's Most Innovative Companies in 2024.

The launch of the Shelf inventory solution expands Pattern's service offerings.

Pattern's AI models enhance seller performance across multiple retail marketplaces.

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