Customer Care Representative

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Starting at 650 USD
• We are seeking a highly skilled and experienced Customer Care Representative to join our team. The ideal candidate will have a strong background in customer service, claims, and dispute resolution, with the ability to thrive in a fast-paced environment.

Requirements

• Minimum 3–4 years of experience in customer service and phone support
• Strong background in claims and/or dispute resolution is highly preferred
• Excellent verbal and written English communication skills with a neutral accent
• Professional phone etiquette and strong interpersonal skills
• Proficiency in typing and using computer systems and software
• Strong multitasking and time management abilities in a dynamic environment
• Must be comfortable using Zoom with both video and voice enabled throughout the shift

Responsibilities

• Handle high volumes of customer inquiries via phone and email with professionalism and efficiency
• Manage and resolve customer complaints, claims, and disputes in a timely and courteous manner
• Review and assist in preparing responses to credit card chargebacks and regulatory complaints
• Provide accurate information, support, and solutions to customers while maintaining a high level of service
• Maintain detailed records of customer interactions and case resolutions
• Collaborate with internal teams to ensure customer satisfaction and issue resolution
• Stay up-to-date with company policies, procedures, and product knowledge

Application Instructions

• Details not provided in the original job description.

Company Information

• Employment Type: Full-time
• Workplace: Remote
• Language: English (en)
• Published: 2025-05-14
• Remote: Yes
• Benefits:
  • Full-time
  • Work from Home
  • Paid Weekly