Customer Service Representative
Jerry37,440 - 43,680 USD/year
- Full Time
- Entry Level & New Grad
$40,000 – $60,000Compensation
Mid-level (3 to 4 years), Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Service, SupportIndustries
Requirements
Candidates should possess a minimum of 3-4 years of experience in customer service and phone support, along with a strong background in claims and/or dispute resolution, which is highly preferred. Excellent verbal and written English communication skills with a neutral accent are required, alongside professional phone etiquette and strong interpersonal skills. Proficiency in typing and using computer systems and software, as well as strong multitasking and time management abilities in a dynamic environment, are also necessary.
Responsibilities
The Customer Care Representative will handle high volumes of customer inquiries via phone and email with professionalism and efficiency, manage and resolve customer complaints, claims, and disputes in a timely and courteous manner, review and assist in preparing responses to credit card chargebacks and regulatory complaints, provide accurate information, support, and solutions to customers while maintaining a high level of service, maintain detailed records of customer interactions and case resolutions, and collaborate with internal teams to ensure customer satisfaction and issue resolution.
Skills
Customer Service
Phone Support
Claims Resolution
Dispute Resolution
Communication Skills
Typing
Computer Systems
Software Proficiency
Multitasking
Time Management
Interpersonal Skills
Remote
Global employment platform for payroll management
About Remote
Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.
Key Metrics
San Francisco, CaliforniaHeadquarters
2019Year Founded
$482.5MTotal Funding
SERIES_CCompany Stage
Consulting, CybersecurityIndustries
5,001-10,000Employees