Customer Care Onboarding - Netherlands 🇳🇱 Dutch Speaker at Qonto

Barcelona, Catalonia, Spain

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

FintechIndustries

Requirements

Dutch speaker
Up to one year of experience in customer support or handling client challenges
Customer-centric: show empathy and adapt speech according to customer needs
Results-driven

Responsibilities

Delight Dutch customers by providing sharp, quick technical support, guiding them through the account opening process, ensuring smooth onboarding, and answering questions via email and phone (outgoing calls only)
Be the voice of customers to continuously improve the product and maintain the "WOW" effect
Set up internal processes to better respond to customer requests (update FAQs, dashboards, macros, provide feedback to Ops and Product teams)
Take ownership: identify anomalies, optimize and set up new problem-solving methods, and keep colleagues updated

Skills

Key technologies and capabilities for this role

DutchCustomer ServiceOnboardingClient SupportFinanceTeamwork

Questions & Answers

Common questions about this position

What is the salary for this Customer Care Onboarding position?

This information is not specified in the job description.

Is this role remote or does it require working from an office in the Netherlands?

This information is not specified in the job description.

What skills are required for the Customer Care Onboarding role?

The role requires Dutch language skills to support customers, ability to provide sharp technical support via email and phone (outgoing calls only), and skills in setting up processes like updating FAQs and dashboards while taking ownership of problem-solving.

What is the company culture like at Qonto?

Qonto fosters a welcoming, diverse environment with values including customer focus, ownership, teamwork, mastery, and integrity, emphasizing cooperation, communication, and continuous improvement in a fast-paced, growth-oriented setting.

What makes a strong candidate for this Customer Care Onboarding position?

Strong candidates should demonstrate customer focus, ownership in problem-solving, teamwork, and the ability to optimize processes while being fluent in Dutch to delight customers during onboarding.

Qonto

Digital banking platform for business finances

About Qonto

Qonto is a digital banking platform that simplifies business finances by offering services like business accounts, expense management, and bookkeeping. It operates on a subscription-based model, allowing businesses to choose plans that fit their needs and scale as they grow. A standout feature is the ability to process hundreds of transfers at once, which is ideal for high transaction volumes. Qonto aims to provide efficient banking solutions with excellent customer service, available in five languages.

Paris, FranceHeadquarters

2016Year Founded

$670.5MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Tailor-made remote policy

Lunch Card

Dynamic career tracks

Competitive salary package

Employee well-being initiatives

Risks

Increased competition in the fintech sector could erode Qonto's market share.

Reliance on third-party platforms like Wise may expose Qonto to operational risks.

Rapid expansion into new markets could strain Qonto's resources and operations.

Differentiation

Qonto offers a unique feature to initiate hundreds of transfers simultaneously.

The platform provides API connectivity for seamless integration with other financial systems.

Qonto's customer service supports five languages, available seven days a week.

Upsides

Qonto's expansion into four European markets increases its customer base significantly.

The Wise Platform partnership enhances Qonto's cross-border payment capabilities.

The SEPA Direct Debit feature will improve cash flow management for customers.

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