Customer Care at Octopus Energy

Ascoli Piceno, Marche, Italy

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, Consumer SoftwareIndustries

Skills

Key technologies and capabilities for this role

Communication skillsProblem-solving skillsAdaptabilityTeamworkEmpathy

Questions & Answers

Common questions about this position

Is this customer care position remote?

Yes, the position is remote.

What is the salary for this customer care role?

This information is not specified in the job description.

What skills are required for the customer care position?

Required skills include strong communication skills (written and verbal), ability to empathize with customers, problem-solving skills, ability to work independently and as part of a team, and adaptability in a fast-paced environment.

What is the company culture like at Octopus Energy?

Octopus Energy fosters a relaxed, informal work environment with a collaborative and supportive team culture, prioritizing employee well-being, continuous learning and development, and treating employees with respect and care.

What makes a strong candidate for this customer care role?

Motivated individuals who share the company's values, demonstrate strong communication and empathy, possess problem-solving skills, can work independently and in a team, and show adaptability in a fast-paced environment.

Octopus Energy

Provides affordable green energy solutions

About Octopus Energy

Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.

London, United KingdomHeadquarters

2016Year Founded

$2,476.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Automotive & Transportation, EnergyIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) Company Match

Parental Leave

Flexible Work Hours

Company Equity

OE Group Share Scheme

Risks

Increased competition in renewable energy may impact market share.

Rapid international expansion exposes Octopus to geopolitical risks.

£3 billion repayment to UK government could strain financial resources.

Differentiation

Octopus Energy's Kraken platform optimizes energy usage for zero-bill homes.

The company leads in electric aircraft charging with AeroVolt collaboration.

Octopus Energy's global reach includes partnerships in Brazil and Japan.

Upsides

'Zero Bills' initiative could revolutionize sustainable living in the UK.

Partnership with Energisa opens South American renewable energy market.

Investment in Ocergy enhances offshore wind capabilities globally.

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