Customer Care, Operations Support Lead, Voice of the Customer
QuinceSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Energy, Consumer SoftwareIndustries
Requirements
Candidates should possess excellent communication skills, both written and verbal, and a genuine desire to assist customers. Prior customer service experience is preferred, along with the ability to handle challenging conversations with empathy and patience.
Responsibilities
The Customer Care role involves answering customer inquiries via phone, email, and occasionally in person, providing support and resolving issues related to energy accounts. This includes addressing customer concerns, explaining billing details, assisting with account adjustments, and occasionally liaising with other energy providers to facilitate solutions.
Skills
Communication skills
Problem-solving skills
Adaptability
Teamwork
Empathy
Octopus Energy
Provides affordable green energy solutions
About Octopus Energy
Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.
London, United KingdomHeadquarters
2016Year Founded
$2,476.6MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Data & Analytics, Automotive & Transportation, EnergyIndustries
1,001-5,000Employees