Customer Care Communications Analyst at Workday

Warsaw, Woj. Mazowieckie, Poland

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, HR TechIndustries

Requirements

Excellent teammate who will work across the organization and company to continue improving the way we serve our customers
Ability to collaborate and build positive relationships
Ability to understand and interpret data from multiple sources
Efficiently research customer issues and questions with a follow through to resolution
Ability to work in a fast paced, dynamic, and upbeat environment
Experience with CRM software, Salesforce, Jira etc. a plus
Able to absorb new concepts and technologies quickly
Attention to detail and able to keep track of lots of data effectively

Responsibilities

Work closely with other Customer Care analysts to ensure our customers’ inquiries are efficiently followed up on
Handle an incoming case queue and help resolve customer issues in a timely manner
Clearly and succinctly detail communications to customers
Liaison between the customer and our internal teams to ensure the customers’ needs are being met
Prioritize and raise customer issues as the need arises

Skills

Customer Support

Case Management

Customer Communications

Issue Resolution

Liaison

Workday

Cloud applications for finance and HR management

About Workday

Workday provides enterprise cloud applications that focus on finance and human resources for medium to large-sized businesses across various industries. Its main products include Workday Human Capital Management, Workday Financial Management, Workday Adaptive Planning, and Workday Student, which help organizations manage their workforce and streamline financial operations. The software operates on a subscription model, allowing clients to pay a recurring fee based on the number of users and specific modules needed. This model supports continuous updates and improvements to the software. Workday stands out from competitors due to its strong emphasis on customer satisfaction and employee engagement, offering tools like Workday Peakon Employee Voice to enhance workforce experience. The company's goal is to provide essential tools that improve operational efficiency and support businesses in managing their human resources and financial operations effectively.

Pleasanton, CaliforniaHeadquarters

2005Year Founded

$209.4MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Performance Bonus

Stock Options

Professional Development Budget

Conference Attendance Budget

Risks

Emerging HR tech startups like Buk could challenge Workday's market share.

Dependency on third-party platforms like Udemy may complicate service delivery.

Strategic shifts under new leadership could disrupt existing customer relationships.

Differentiation

Workday is a leader in cloud-based HCM and ERP solutions for large enterprises.

The company offers a subscription model ensuring steady revenue and continuous software updates.

Workday's focus on employee engagement tools like Peakon sets it apart in the market.

Upsides

Increased demand for cloud HCM solutions boosts Workday's market potential.

AI-driven analytics enhance Workday's financial management offerings with predictive insights.

Workday's partner ecosystem expansion, like with MetLife, opens new customer opportunities.

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