[Remote] Customer Care Associate at Remote

Apac, Apac, Uganda

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HR Technology, SaaSIndustries

Requirements

Strong problem-solving skills with a passion for enhancing the customer journey and advocating for customer needs
Solid experience in Customer Support or Customer Enablement within a product or tech environment, with hands-on experience in Live Chat and Email Support
Experience using CRM tools to manage customer interactions and support workflows
Proven ability to collaborate with multiple stakeholders who have varying priorities
Excellent team collaboration and communication skills—diligent, persistent, yet kind and patient with others
Strong interest in modern web technologies and applications, with the ability to navigate ambiguous situations comfortably
Fluent in written and spoken English
Nice-to-have
Experience working remotely or in a fast-growing organization
Familiarity with HR, Payroll, Healthcare, and/or Pension systems

Responsibilities

Responsible for solving tickets per week across various Remote verticals
Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy
Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals
Work in close collaboration with the Customer Success, cross-vertical operational teams and Sales
You’ll be the voice and the ear for our users

Skills

Customer Support

Live Chat

Email Support

CRM

Problem Solving

Stakeholder Collaboration

Communication Skills

Remote

Global employment platform for payroll management

About Remote

Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$482.5MTotal Funding

SERIES_CCompany Stage

Consulting, CybersecurityIndustries

5,001-10,000Employees

Benefits

Remote Work Options

Unlimited Paid Time Off

Flexible Work Hours

Paid Parental Leave

Mental Health Support

Stock Options

Professional Development Budget

Home Office Stipend

Company Social Events

Risks

AI-powered HR platforms like Borderless AI could threaten Remote's market share.

Competitors like Deel show rapid growth, indicating a highly competitive market.

Stablecoin payments trend could pose a risk if Remote doesn't adapt quickly.

Differentiation

Remote offers a unified platform for managing global payroll and compliance.

Remote's ISO27001 and SOC 2 certifications ensure high standards of data security.

Remote Global Benefits simplifies multi-country health insurance management with Kota's integration.

Upsides

Remote's stablecoin payments feature addresses demand for flexible international contractor payments.

Remote's entry into Japan expands its reach in high-demand international employment markets.

The global payroll solutions market is projected to reach $10.5 billion by 2030.

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