Client Success Manager - Remote (Pacific or Mountain Time)
ExpediaSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Human Resources, HR Tech, Customer ServiceIndustries
Requirements
Candidates should possess strong problem-solving skills with a passion for enhancing the customer journey and advocating for customer needs, experience in Customer Support or Customer Enablement within a product or tech environment, including hands-on experience in Live Chat and Email Support, experience using CRM tools to manage customer interactions and support workflows, a proven ability to collaborate with multiple stakeholders who have varying priorities, excellent team collaboration and communication skills—diligent, persistent, yet kind and patient with others, and a strong interest in modern web technologies and applications with the ability to navigate ambiguous situations comfortably. Fluency in written and spoken English is required.
Responsibilities
The Customer Care Associate will be responsible for solving tickets per week across various Remote verticals, maintaining productivity standards while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy, responding within agreed Service Level time to standard tickets via email and live messaging across all verticals, working in close collaboration with the Customer Success, cross-vertical operational teams and Sales, and serving as the voice and the ear for our users.
Skills
Customer Support
Live Chat
Email Support
CRM tools
Problem-Solving
Team Collaboration
Communication
Web Technologies
English
Remote
Global employment platform for payroll management
About Remote
Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.
San Francisco, CaliforniaHeadquarters
2019Year Founded
$482.5MTotal Funding
SERIES_CCompany Stage
Consulting, CybersecurityIndustries
5,001-10,000Employees