Customer Care Associate at Coco

Chicago, Illinois, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Food Supply Chain, Technology, SaaSIndustries

Requirements

1+ years in customer-facing roles in high-speed, tech-enabled environments
Fluent in Spanish
Excellent communicator — clear, warm, and structured under pressure
Comfortable managing multiple stakeholders and tools (Intercom, Salesforce, internal systems)
Curious and tech-adaptable — embrace change and pick up tools quickly
Empathetic and solution-focused — care deeply about customer outcomes and team impact

Responsibilities

Be a trusted point of contact for US customers via chat, email, and WhatsApp
Collaborate with external agents — coaching and supporting quality in your market
Troubleshoot with confidence and escalate clearly when needed
Spot patterns in recurring issues and share ideas to fix them at the root
Help adopt new tools and workflows — especially automation and AI

Skills

Key technologies and capabilities for this role

SpanishIntercomSalesforceCustomer SupportTroubleshootingCommunicationWhatsAppAI ToolsAutomation

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

The position is hybrid, requiring 3 days in the office and 2 days working remotely.

What skills and experience are required for the Customer Care Associate role?

Candidates need 1+ years in customer-facing roles in high-speed, tech-enabled environments, fluency in Spanish, excellent communication skills under pressure, comfort managing multiple stakeholders and tools like Intercom and Salesforce, and a curious, tech-adaptable, empathetic, solution-focused mindset.

What is the company culture like at Choco?

Choco features a global, tight-knit team that learns fast, laughs loud, and grows together, seeking hungry and humble individuals who embrace hard work, put the team first, and commit to building a lasting company with urgency, speed, and a long-term vision.

What salary or compensation does this role offer?

This information is not specified in the job description.

What makes a strong candidate for this Customer Care Associate position?

Strong candidates have 1+ years of customer-facing experience in fast-paced tech environments, speak fluent Spanish, communicate clearly and warmly under pressure, handle multiple tools and stakeholders comfortably, and demonstrate curiosity, adaptability, empathy, and a solution-focused approach.

Coco

Food delivery service from local restaurants

About Coco

CocoDelivery.com is a food delivery service that connects customers with local restaurants, ensuring faster, hotter, and fresher deliveries. It features a transparent pricing model with a single delivery fee, avoiding hidden costs that are common in the industry. The company also supports local restaurants by helping them reach a wider customer base, while operating with a commitment to zero emissions, appealing to environmentally conscious consumers. By charging a delivery fee shared with restaurants, CocoDelivery.com aims to maintain lower fees and generate profits through high order volume.

Santa Monica, CaliforniaHeadquarters

2020Year Founded

$40.4MTotal Funding

SERIES_ACompany Stage

Food & Agriculture, Social ImpactIndustries

501-1,000Employees

Risks

Dependency on Uber's platform may lead to loss of direct customer relationships.

Technological challenges in partnerships could delay delivery improvements.

Reliance on robotic systems may face public resistance and technological malfunctions.

Differentiation

Coco promises faster, hotter, and fresher deliveries than competitors.

The company operates with a zero-emissions model, appealing to eco-conscious consumers.

Transparent pricing with no markups or tips sets Coco apart in the delivery industry.

Upsides

Partnership with Uber Eats expands market reach and customer base.

Advancements in AI and robotics reduce operational costs and increase efficiency.

Growing demand for sustainable delivery aligns with Coco's zero-emissions promise.

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