Customer Experience Associate
TecovasSalary not specified
- Full Time
- Entry Level & New Grad
Remote
Customer Care and Dispute Resolution Specialist (via Zoom - Voice & Video)
$7,800 – $7,800Compensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Service, Remote WorkIndustries
Customer Care and Dispute Resolution Specialist
Employment Type: Full-time Location Type: Remote Salary: $650 USD Starting Monthly Salary (Paid Weekly)
Position Overview
Join our team at Remote VA as a Customer Care and Dispute Resolution Specialist. In this unique role, you will utilize both voice and video communication via Zoom to deliver exceptional customer service and resolve disputes effectively. Your keen ability to connect with customers and solve their issues will be critical in maintaining strong customer relationships and enhancing our brand's reputation.
Key Responsibilities
- Handle incoming inquiries from customers via Zoom, providing immediate assistance and support.
- Effectively resolve disputes and complaints with a focus on customer satisfaction and retention.
- Maintain a professional demeanor while interacting with customers through video and voice.
- Document all customer interactions, issues, and resolutions accurately in the system.
- Collaborate with various internal teams to gather information required for dispute resolution.
- Provide customers with clear and concise information about products and services.
- Develop and implement processes to improve customer care and dispute resolution practices.
Requirements
- Excellent spoken and written English with a very neutral accent.
- Strong experience in customer service and dispute resolution.
- Familiarity with Zoom or similar video conferencing tools for professional communication.
- Proficient typing skills and experience with CRM systems.
- Exceptional communication, interpersonal, and problem-solving skills.
- Ability to demonstrate empathy and patience while working with customers in conflict.
- Strong organizational skills and attention to detail.
- Comfortable being on camera during shift hours, maintaining a professional appearance and presence.
Benefits
- Work From Home
- $650 USD Starting Monthly Salary
- Paid Weekly
Additional Details
- Employment Type: Full-time
- Workplace: Remote
- Language: English
- Published: 2025-07-08
Skills
Customer Service
Dispute Resolution
Zoom
CRM Systems
Communication
Interpersonal Skills
Problem-Solving
Empathy
Patience
Organizational Skills
Attention to Detail
Typing Skills
Remote
Global employment platform for payroll management
About Remote
Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.
San Francisco, CaliforniaHeadquarters
2019Year Founded
$482.5MTotal Funding
SERIES_CCompany Stage
Consulting, CybersecurityIndustries
5,001-10,000Employees