Customer Care Agent at Continental Resources

Pennsauken, New Jersey, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, Oil and GasIndustries

Requirements

1-2 years of experience in sales, customer service, or as a Customer Care Agent
Strong communication skills, including the ability to build relationships with customers and teammates in face-to-face settings
A natural leader with the potential to step into leadership roles
A passion for learning and developing skills in sales, customer service, and leadership
Excellent time management and organizational abilities
A positive and enthusiastic attitude

Responsibilities

Assist in implementing marketing campaigns designed to drive sales, customer service, and brand growth
Act as the first point of contact for new and existing customers for all questions, comments, and concerns regarding their services
Collaborate with the Customer Care Agent team to ensure flawless execution of direct sales and customer service initiatives
Educate customers about any changes or updates in client services and solutions
Assist in developing and executing customer acquisition and lead-generation strategies
Participate in daily meetings with senior leaders to discuss sales strategies, customer service goals, and leadership development opportunities
Help track and analyze with the Customer Care Agent team customer interactions and sales performance

Skills

Key technologies and capabilities for this role

Customer ServiceSalesMarketing CampaignsLead GenerationCustomer AcquisitionCommunication SkillsTime ManagementOrganizational SkillsRelationship Building

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Customer Care Agent role?

This information is not specified in the job description.

What skills and experience are required for this role?

Candidates need 1-2 years of experience in sales, customer service, or as a Customer Care Agent, strong communication skills for building relationships, excellent time management and organizational abilities, a positive attitude, and leadership potential.

What is the company culture like?

The company believes in the power of community and meaningful connections, provides a supportive work environment where personal growth is prioritized, and offers growth opportunities including quick advancement into leadership roles.

What makes a strong candidate for this Customer Care Agent position?

Strong candidates have 1-2 years of relevant experience, demonstrate strong communication and organizational skills, show leadership potential, a passion for learning, and a positive enthusiastic attitude, especially those seeking growth in sales, customer service, and leadership.