Bilingual Licensed Customer Service Agent
Kin Insurance$48,000 - $50,000/year
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries
Requirements
Candidates must have at least 12 months' experience in the insurance industry, excellent communication skills including the ability to communicate effectively and positively with the team and clients, build rapport, and adapt communication style to suit customers; a positive team player who contributes to team meetings and discussions, displays a positive can-do attitude and shares knowledge with colleagues; reliability and behavior with utmost integrity; a brilliant listener who actively listens to the needs of customers, shows empathy, and summarizes information clearly; professionalism with discretion and confidentiality; trustworthiness, ethical behavior, and honesty; and must have a minimum of 15 hours of CPD per year to ensure compliance with FCA and other regulatory requirements.
Responsibilities
The Customer Care Agent will respond to customer enquiries regarding quotations, new business, renewals, and existing policies via telephone, post, and live chat, consistently achieve key performance indicators and individual targets/objectives, administer policies and issue documentation within service standards, be motivated to deliver service excellence at all times, support the Customer Care team in achieving company’s business goals, optimise new business by increasing conversion and retention rates through exceptional customer service, report and analyse on key metrics, work to achieve Service Level Agreements (SLAs) across all channels, actively look for ways to improve service and enhance delivery, ensure full conversancy in contract terms and raise any areas of non-compliance, identify regulatory, contractual, or data protection breaches and escalate to relevant persons, achieve minimum of 15 hours CPD per year, build and promote strong, long-lasting customer relationships by understanding their needs and delivering a premium customer experience, build relationships within the team and create a positive culture, and ensure compliance with the Customers Best Interest Rule.
Skills
Customer Service
Insurance Industry Knowledge
Communication Skills
Problem-Solving
Process Improvement
Data Analysis
Customer Feedback Management
Wisk
Develops autonomous electric air taxis
About Wisk
Wisk Aero develops autonomous electric vertical takeoff and landing (eVTOL) aircraft aimed at transforming urban transportation by introducing air taxis. Their eVTOL aircraft, such as Wisk and Cora, are designed to be safe, sustainable, and accessible, meeting high aviation safety standards. Wisk Aero differentiates itself from competitors by focusing on both the manufacturing of these aircraft and providing air taxi services directly to consumers, as well as partnering with cities and businesses to enhance urban mobility solutions. The company's goal is to address inefficiencies in current transit systems, making air travel a practical option for everyday transportation.
Mountain View, CaliforniaHeadquarters
2019Year Founded
$437.7MTotal Funding
LATE_VCCompany Stage
Automotive & Transportation, Energy, AerospaceIndustries
501-1,000Employees