Pumpkin

Customer Care Advocate

Columbus, Ohio, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Financial Services, Healthcare, Consumer GoodsIndustries

Requirements

Candidates should possess a high school diploma or equivalent, along with a minimum of one year of customer service experience. A strong interest in pets and a passion for providing excellent customer support are essential. The ability to obtain a Property & Casualty License is required for advancement to a higher rate.

Responsibilities

The Customer Care Advocate will interact with customers via phone, email, text, chat, and social media to answer inquiries and provide support regarding insurance and non-insurance products. They will educate customers on the benefits of these products, expand coverage, and enhance protection for pets. The role also involves optimizing performance tracking, managing data integrity through accurate data entry, and maintaining compliance with company policies and guidelines.

Skills

Customer Service

Communication

Problem-solving

Empathy

Product Knowledge

Compliance

Pet Insurance

Veterinary Medicine

Pumpkin

Pet insurance and wellness plans provider

About Pumpkin

Pumpkin.care provides pet insurance and wellness plans aimed at making veterinary care more affordable for pet owners. Their insurance plans cover up to 90% of eligible vet bills, which helps pet parents manage costs related to routine care, accidents, and illnesses. The company operates on a subscription model, where customers pay a monthly or annual premium for coverage. In addition to insurance, Pumpkin.care offers preventive care wellness products, including services like check-ups and vaccinations, to support pet health. Unlike many competitors, Pumpkin.care emphasizes a people-first culture and provides valuable resources and advice from veterinary professionals, enhancing their role as a pet health expert. The goal of Pumpkin.care is to ensure that all pets have access to quality veterinary care without financial strain.

Key Metrics

New York City, New YorkHeadquarters

2019Year Founded

ACQUISITIONCompany Stage

HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Risks

Increased competition from new entrants like Lemonade Pet Insurance challenges market share.

Potential claim processing delays could lead to customer dissatisfaction.

JAB Holding's acquisition may disrupt operations or alienate existing customers.

Differentiation

Pumpkin offers up to 90% coverage on eligible vet bills, easing financial strain.

The company provides tailored wellness plans, catering to specific breeds and health conditions.

Pumpkin's partnership with PetMeds expands its reach to over 2 million active customers.

Upsides

Growing demand for pet telehealth services enhances Pumpkin's accessibility and convenience.

Interest in personalized wellness plans aligns with Pumpkin's tailored offerings.

Collaboration with veterinary clinics offers bundled services, increasing value for customers.

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