Customer Care Advocate at Rockwell Automation

Katowice, Silesian Voivodeship, Poland

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Industrial Automation, ManufacturingIndustries

Requirements

Fluent in English - verbal and written
1 years of experience in a customer service environment
Bachelor's degree or higher
Customer-focused providing the best customer service
Experience evaluating systems for positive end-to-end customer experience
Experience documenting customer issues in detail
Experience handling support requests from a variety of different channels
Experience interpreting and responding to customer requests
Team player demonstrate ethical and positive behavior
Work with different types of customer profiles, adapt to different level of audience when communicating whilst working with several departments in a multicultural organization

Responsibilities

Create new quotes and renewal quotes
Prepare technical support contracts "TechConnect" following customers' needs
Handle customer inquiries
Handle phone calls from customers
Enter, verifies, and monitors customer orders and contracts
Manage service tickets
Maintain customers' software database
Assure the accuracy of data
Communicate with partners
Report continuous improvement opportunities
Participate in projects
You will report to your Hiring Manager

Skills

Customer Service

Problem Solving

Issue Resolution

Product Support

Technical Support

Rockwell Automation

Industrial automation and information technology solutions

About Rockwell Automation

Rockwell Automation provides hardware, software, and services aimed at improving operational efficiency and sustainability in various industries, including manufacturing and food and beverage. Their products work by integrating advanced technology to streamline processes, enhance reliability, and reduce operational costs. This includes alarm notification software, cybersecurity solutions, and computerized maintenance management systems. What sets Rockwell Automation apart from competitors is their strong emphasis on sustainability and tailored solutions for specific industry needs, helping clients meet environmental standards and improve productivity. The company's goal is to drive better outcomes for clients through technological innovation and comprehensive support.

Milwaukee, WisconsinHeadquarters

1903Year Founded

$39.1MTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Enterprise Software, CybersecurityIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Holidays

Paid Time off

Parental Leave

Caregiver Leave

Flexible Work Hours

Risks

Emerging AI-driven automation companies threaten Rockwell's market share with competitive solutions.

Rapid AI advancements may outpace Rockwell's offerings, requiring significant R&D investment.

Supply chain vulnerabilities, especially in semiconductors, could disrupt Rockwell's production schedules.

Differentiation

Rockwell Automation integrates cutting-edge technology to enhance operational efficiency and sustainability.

The company offers tailored solutions for diverse industries, including manufacturing and food and beverage.

Rockwell Automation emphasizes sustainability, helping clients meet environmental standards and consumer demands.

Upsides

Increased adoption of AI-driven predictive maintenance aligns with Rockwell's focus on operational efficiency.

The rise of Industry 4.0 technologies drives demand for Rockwell's integrated automation solutions.

Growing digital twin technology market offers expansion opportunities for Rockwell's software offerings.

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