Technical Solar Expert (Bilingual in Spanish)

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Solar Energy, Energy Storage, BiotechnologyIndustries

Requirements

Candidates must be fluent in Spanish, both written and verbal, to communicate with customers. Minimum requirements include 6+ months of solar experience, or 2+ years of IT/technical troubleshooting experience, or 5+ years of customer support experience. Preferred qualifications include 2+ years of solar experience, 4+ years of solar experience, 2+ years of battery storage experience, or 2+ years handling third-party escalations. Experience with Zendesk or Salesforce, knowledge of solar storage systems, and extensive experience with PPAs, SRECs, and PTOs are a plus.

Responsibilities

The Technical Solar Expert will handle Tier 1 and Tier 2 support for solar systems, interacting with customers via phone, email, and chat. Responsibilities include answering basic and technical questions, troubleshooting solar systems remotely, and determining when to escalate cases. The role also involves owning follow-up on open tickets, collaborating with homeowners, field service partners, and internal managers, and identifying opportunities for process improvement. Ongoing training and mentoring to enhance knowledge of the business model and technical systems are also part of the role.

Skills

Solar Systems

Technical Troubleshooting

Customer Service

Bilingual Spanish

Phone Support

Email Support

Chat Support

Case Management

Process Improvement

Omnidian

Maintains and monitors solar energy systems

About Omnidian

Omnidian focuses on the maintenance and performance assurance of solar energy systems for homeowners and businesses, including large-scale residential portfolio owners. Their primary service is a 24/7 remote monitoring system that tracks solar system performance and coordinates repairs when necessary, ensuring minimal downtime. Clients pay for subscription-based protection plans, and a standout feature is their 95% Energy Guarantee, which compensates clients if their solar system underperforms. This approach shifts the risk of maintenance issues from clients to Omnidian, providing financial security and peace of mind.

Seattle, WashingtonHeadquarters

2016Year Founded

$80MTotal Funding

LATE_VCCompany Stage

Energy, Consumer GoodsIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Parental Leave

Unlimited Paid Time Off

Remote Work Options

Stock Options

Performance Bonus

Paid Sabbatical Leave

Risks

Increased competition in the solar maintenance sector may pressure Omnidian's market share.

The dip in climate tech funding could limit Omnidian's future investment opportunities.

Expansion into international markets may expose Omnidian to regulatory challenges.

Differentiation

Omnidian offers a 95% Energy Guarantee, compensating clients for energy loss.

The company provides 24/7 remote monitoring with real-time diagnostics for solar systems.

Omnidian integrates with billing partners and CRM systems for streamlined operations.

Upsides

Omnidian recently raised $25 million to enhance its technology and services.

The company achieved B Corp Certification, highlighting its commitment to sustainability.

Advancements in AI-driven predictive maintenance could enhance Omnidian's monitoring capabilities.

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